Manager Care Enrichment

Shelter Operations 50

Cruelty Recovery Center:

• Direct Care and Enrichment team in partnership with fellow Managers to monitor and help maintain the medical and behavioral health of shelter animals; ensure proper daily care and adherence to nutrition sanitation and infectious diseaseprevention protocols; fill in to support CET responsibilities as needed

• Act as Shelter Lead Floor Lead and Enrichment Coordinator as assigned by the Senior Manager Care and Enrichment

• Ensure that feline and canine enrichment programs are implemented and maintained; that staff are trained and compliant; that adequate supplies are on hand; and that animals are receiving an appropriate variety of items and experiences to support and enhance behavioral health

• Provide a safe and compassionate environment for animals in our care our staff and volunteers by using lowstress handling techniques

• Ensure that all team members have received training and mastered the skills to handle in a low stress manner and that they implement these handling techniques consistently in all their interactions with animals

• Hold team briefings at regular intervals throughout the day to give relevant updates determine progress on tasks who needs additional support and shape the remainder of the day accordingly

• Collaborate with behavior and veterinary team members working together to ensure open and ample communication excellent care and close monitoring of every animal in the shelter

• Perform daily rounds to ensure all animals are in appropriate enclosures evaluate the condition of every enclosure noting any safety or integrity concerns and problemsolving solutions to these concerns

• Provide continual feedback to the Senior Manager Care & Enrichment to improve processes and minimize barriers to efficient work and highquality animal care

• Work with the Senior Manager Volunteers and Responders to integrate volunteers into daily care setting clear expectations providing guidance as needed and always communicating respect and gratitude for volunteer support

• Work with the Senior Manager Foster and Placement to orchestrate the export of released animals to partner organizations and foster homes

• Ensure that shelter supply needs are met at the CRC and in the field track expenses and order supplies with supervisor approval

• Collaborate consistently with other ASPCA departments prioritizing alignment in operations practices across departments

• Maintain strict confidentiality when dealing with criminal cases

• Assist the Medical team with handling animals for humane euthanasia and after care as needed

Temporary Sheltering:

• Assist with planning and animal care enrichment arrangements for temporary sheltering operations in the field

• Serve in a leadership role during rotations into temporary shelters ensuring consistent operations and communications between CRC NFR Forensics LAI BST and SMS while also ensuring CRC is operating efficiently

• Assist Senior Manager Care and Enrichment in scheduling CRC team members other ASPCA staff and Responders to staff emergency/temporary shelters

• Work with Senior Manager Care and Enrichment and Logistics on the National Field Response (NFR) team to order and ship necessary supplies for the shelter and staff; collaborate with NFR Logistics and Safety leads on the ground

• When appropriate work with local communities affected by disasters to return rescued animals to their owners and find placement for unclaimed animals

People Management 40

• Manage and supervise CETs; maintain a fully staffed team hiring and onboarding new CETs as necessary

• Develop and implement an annual professional development plan for each direct report leveraging tools provided by the ASPCA; guide staff to achieve individual yearly goals

• Supervise multiple ASPCA staff volunteers and contingent workers at the CRC and temporary shelters

• Clearly and concisely explain the reasoning behind each protocol garnering buyin from Care & Enrichment Technicians volunteers and contingent workers and ensuring protocols are used as intended

• Oversee the Care & Enrichment teams daily cleaning handling enrichment monitoring and documentation

• Provide regular trainings keeping Care & Enrichment team up to date on advances in the field and proficient in protocols

• Work alongside the Care & Enrichment Technicians assisting in daily care and monitoring adherence to all relevant protocols as necessary

• Provide timely kind coaching when a deficiency in any aspect of job performance is noted

• Directly and immediately address conflict and concerns as they arise ensuring difficult conversations are productive respectful and meaningful

• Practice delegation for growth giving direct reports appropriate stretch opportunities to develop new skills

• Evaluate staffing levels and training needs providing feedback to the Senior Manager Care & Enrichment on a regular basis

• Regularly recognize team members accomplishments and provide healthy workrelated engagement opportunities

Program Maintenance 10

• Review Standard Operating Procedures for both CRC and temporary shelters on a regular basis and with other team leads ensure changes and updates are communicated to the entire team

• Continually assess the efficacy of CRC animal enrichment innovating and encouraging the team to work together to maintain a robust comprehensive program

• Research and develop best practices in sheltering enrichment and animal care/handling including advances in emergency shelter practices

• Attend workshops for animal welfare professionals to expand the sheltering rehabilitation and recovery work of the ASPCA; share learning with the entire Care and Enrichment team upon return

• Attend and meaningfully contribute to all relevant CRC and ASPCA meetings

• Perform other duties as assigned by the Senior Manager

• Exemplifies the ASPCAs Core Values:

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

• Believes in Team that we are stronger together

• Seeks to Elevate others and reimagine what is possible

• Focuses on Impact specifically making change for animals

Qualifications:

• Always treats people and animals with care and respect; must be a compassionate caregiver for animals and have a genuine interest in leading others

• Supports fellow team leads; can serve as a loyal member of a united management team

• Maintains a positive attitude; must enjoy working directly with people; respects team members at all levels

• Excellent written and oral communication skills

• Flexible communicator; ability to interact with diverse personalities and groups

• Meticulous organizational skills; pays close attention to detail

• Works efficiently and calmly in a quickpaced changing environmentand can motivate a team to do the same

• Works well under pressure; willing to work long hours

• Able to work a flexible schedule including days evenings weekends and holidays

• Relishes troubleshooting and problem solving

• Cultivates a climate in which diverse perspectives are solicited encouraged valued and respected

• Proactively problemsolves and takes appropriate initiative to implement solutions

• Builds strong work relationships based on trust respect and listening to understand

• Freely and generously shares knowledge skills and expertise with others

• Ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis

• Advanced animal handling and restraint skills required

• Administrative and computer skills including proficiency with Microsoft Word Excel and PowerPoint

• Ability to work in a physically demanding environment that requires standing walking bending squatting and/or kneeling for extended periods of time

• Ability to lift and carry animals 50 pounds unassisted 100 pounds with assistance) and equipment such as food bags bedding and cleaning supplies

• Adapts to a flexible work schedule and willingness to be oncall for lastminute deployments

• Must provide a valid drivers license upon hire and pass a motor vehicle history check demonstrating a safe driving history

• Ability and willingness to travel up to 30 of the time as needed