Help Desk Manager Trade Floor 42670
Help Desk Manager Trade Floor 42670
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$ 99000 - 151800
1 Vacancy
Job Description
What You Can Expect
As a Help Desk Manager Trade Floor you will report to IT Architecture Director Trading & Risk and you will provide technical assistance on laptops desktops and networking in a fastpaced trading environment.
Your responsibilities include but arent limited to: imaging laptops migrating users hardware deployments troubleshooting hardware/ software and working in a cross domain environment. Develop team as organizational growth warrants.
- Respond to internal customers calling to report problems and resolve technical problems
- Utilize a customer service attitude and approach to providing assistance and solutions
- Coordinate with users to determine computing needs and order hardware as appropriate
- Prioritize requests based on severity and commercial significance
- Conduct root cause analysis and apply preventive measures to ensure effective problem resolution
- Assume ownership for critical problems with proactive communication and follow through to completion
- Maintain accurate contact and alert lists for team and customer communications
- Assist with internal personnel moves and other physical changes to facilities
- Assist in the development of help desk process and procedures for the support of help desk functions and team members
- Assist Settlements team with digital certificate management
- Assist with disaster recovery planning and
What Youll Bring
- Bachelors degree in which you completed courses in IT engineering or other related disciplines or an equivalent combination of technical training and a minimum of 10 years of experience in a related field
- A minimum of ten 10 years of IT help desk experience
- A minimum of five 5 years of energy trade floor experience
- Microsoft 365 Expert
- Microsoft Azure Expert
- CompTIA Expert
- PowerShell & Python Scripting
- Proficiency in network security tools
- Knowledge of trader work stations
- Knowledge of energy markets
- Ability to meet highest attendance requirements.
- Ability to communicate effectively both written and verbally.
- Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
- Ability to use personal computer calculator etc.
- Expected to be onsite fulltime during business hours
Additional Details
- This role requires attendance at a worksiteon a daily basis
- Must be willing and able to comply with all ENGIE ethics and safety policies
Compensation
Salary Range: $99000 $151800 USD annually
This represents the average expected pay range for a qualified candidate.
Actual offered salary may depend on geography experience industry knowledge education internal pay alignment or other bona fide factors.
ENGIE complies with all federal state and local minimum wage laws. Actual salary offered may vary depending on geography experience education internal pay alignment or other bona fide factors.
In addition to base pay this position is eligible for a competitive bonus / incentive plan.
Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location
At ENGIE we take your wellbeing seriously. Our comprehensive benefits package includes options for medical dental vision life insurance employerpaid shortterm and longterm disability insurance ESPP generous paid time off including wellness days holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But thats not all were dedicated to the health and happiness of your entire family offering supplemental benefits for full time employees that enhance emotional and physical wellbeing through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.
Why ENGIE
ENGIE North America isnt just participating in the ZeroCarbon Transition were leading it! Join us as we develop energy that is renewable efficient and accessible to everyone.
At ENGIE our goal is to support promote and thrive on diversity equity and inclusion. We do so for the benefit of our employees customers products and services and community. ENGIE is proud to be an equal opportunity workplace and we are firmly committed to creating an equitable and inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
If you need assistance with this application or a reasonable accommodation due to a disability you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.
We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.
The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.
Required Experience:
Manager
Employment Type
Full-Time
