IT Support Analyst
IT Support Analyst
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
As an IT Support Analyst you will be the first point of contact for technical support ensuring smooth IT operations for internal employees. Your role involves troubleshooting hardware software and network issues escalating complex cases and maintaining support documentation. Youll provide handson assistance in person and remotely while delivering exceptional customer service. This position requires strong technical knowledge problemsolving abilities and excellent communication skills to interpret and respond effectively to user needs.
This is a fulltime permanent position
Location:
This is aonsiterole requiring the successful candidate to work45 days a week in our Toronto office located at351 King Street East Toronto Ontario.
Contact:
What you will be doing:
- Provide firstline IT support via video conference ticketing system email phone and in person.
- Diagnose and resolve hardware software and network issues escalating as needed.
- Set up and configure new devices including laptops mobile phones network equipment and printers.
- Manage user accounts software access and permissions.
- Monitor and maintain IT services such as Microsoft Office Teams and other enterprise applications.
- Ensure timely resolution of support requests while meeting service level agreements (SLAs).
- Conduct routine system checks and basic maintenance tasks.
- Support IT asset management tracking and maintaining inventory of hardware and software.
- Assist with the deployment and configuration of network devices and peripherals.
- Collaborate with the Infrastructure team on projects and initiatives.
- Provide clear userfriendly explanations to nontechnical employees.
- Educate employees on IT best practices and security protocols.
- Follow up with users to ensure issues are resolved satisfactorily.
What you will bring:
- Degree in Information Technology Computer Science or a related field (or equivalent technical certifications).
- 13 years of experience in a helpdesk or technical support role.
- Proficiency in Windows and macOS operating systems.
- Basic understanding of networking concepts and protocols.
- Experience with IT hardware software and remote support tools.
- Familiarity with IT ticketing systems and troubleshooting methodologies.
- Strong problemsolving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team.
- Highly organized detailoriented and capable of handling multiple tasks.
- Ability to recognize patterns across multiple IT issues for proactive problem resolution.
Preferred Certifications (nice to have but not required):
- CompTIA A
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
Whats in It for You
- Join a Canadian Tech Unicorn Be part of a successful homegrown fintech leader headquartered in Toronto shaping the future of audit and financial technology on a global scale.
- Work with TopPerforming Teams Collaborate with highcalibre driven professionals including Clevel executives and industry leaders in an environment that values innovation and excellence.
- Incredible Downtown Toronto Office Work in one of the best office spaces in the city fostering collaboration creativity and a strong team culture.
- HandsOn Experience & Ownership Go beyond traditional IT supportget involved in building and optimizing IT infrastructure driving innovation and shaping the future of enterprise technology.
- Mentorship from Industry Experts Learn from and be mentored by top IT leaders including Josh Harrington gaining invaluable insights and career growth opportunities.
- Be a Builder Not Just a Support Role Play a key role in an evolving IT landscape contributing to strategic projects that push the boundaries of IT excellence.
- Exposure to a Global Organization Support highimpact operations for a sophisticated multinational company gaining experience that transcends borders and industries.
- Career Growth & FutureReady Skills Develop expertise in enterprise IT security and infrastructure positioning yourself for future leadership roles in tech.
- This is more than just an IT support roleits an opportunity to be part of something bigger make a real impact and grow in a highperformance environment.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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