Monitoring Technician
Monitoring Technician
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Salary Not Disclosed
1 Vacancy
Job Description
At Systems Engineering our mission is to enable exceptional outcomes for our clients employees and the community. As a premier technology employer in Northern New England we are committed to continuous investment in our people and infrastructure. As a 100 employeeowned company we offer a unique opportunity for shared equity and empowerment while fostering career development.
We are seeking a fulltime Monitoring Technician with a background in client service and a strong foundation in technical skills to join our Network Monitoring team. This team provides 24/7/365 monitoring to ensure the health and performance of our clients networks. We track key metrics such as disk space availability CPU utilization memory usage and server room temperature to maintain optimal network performance. Additionally our monitoring service includes automated server patching to protect against newly discovered security vulnerabilities.
Responsibilities:
- Monitor customer network activities generated through the Remote Monitoring and Management (RMM) application.
- Coordinate with vendors account managers internal technical and client staff to ensure effective implementation of new systems or systems software.
- Remediate Level 1 tickets generated by the RMM and assigned to the Managed Services queue.
- Identify prioritize document notify and resolve network related issues. Escalate to Tech II as needed.
- Follow all Systems Engineering development and documentation standards.
- This position requires rotational oncall responsibilities.
What Were Looking For:
- 2 years of related technical experience required; current A or Network certification strongly preferred.
- Familiarity with MS Server OSI model desktop OS and Office 365 required.
- Knowledge of Remote Monitoring and Management applications desired.
- Possess exceptional communication skills and the ability to communicate with technical and nontechnical business leaders & coworkers.
- Strong prioritization and organizational skills and ability to handle multiple tasks & projects effectively.
- Excellent critical thinking and analytical skills.
- A passion for new technology and a track record of continuous learning.
- Monitoring and scripting experience a plus.
Our Benefits & Culture:
Systems Engineering has three office locations: Our Portland Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront trails parks and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus New Gloucester Maine.Our New Hampshire office is located in the vibrant city of Nashua New Hampshire.
We pride ourselves on being active in the community and proud to be 100 employeeowned. Being employeeowned means you can join the team and directly contribute to the strategic direction drive improvements to the working environment and become part of the Systems Engineering community. It is a great place to work because the team cares about each other and the future of the company.
- Employee Ownership (Employee Stock Ownership Plan) Join our team of employeeowners and directly contribute to the strategic direction growth workplace culture and future of the company.
- Employer 401k matching contributions.
- ProfitSharing.
- Competitive medical dental life and disability insurance.
- Paid Time Off starting with 17 days PTO nine paid holidays two weeks paid parental leave and paid community volunteer time.
- Engaging wellness programs including onsite health coaching fitness facility and various companysponsored teams and events.
- Career mobility and professional development with training and certification opportunities.
- Dynamic fun and active community culture.
- Business casual work attire.
- Free paid parking in downtown Portland just a couple of blocks from our office.
Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status or any other status protected by law.
Due to the nature of our business and the requirements of ITAR regulations this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.
Required Experience:
IC
Employment Type
Full Time
