Powersports Service Advisor Pine City NY - Elmira Area
Powersports Service Advisor Pine City NY - Elmira Area
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Curren RV is now Curren Powersports! We are afamily owned and operated dealer in Pine City NY. We carry a variety of products including ATVs SXSsMotorcycles Compact Tractors Utility Trailers Dump Trailers Equipment Trailers Cargo Trailer and Car Trailers.
We have an openingfor aPowersportsService Advisor to help support our customers. The right candidate has excellent customer service and phone skills and has knowledge of all components used in ATVs and SidebySides. Candidates must have reliable transportation. Must be able to work independently as well as part of team. You will assist local customers in store while also providing support to customers all over the country via phone live chat and email.
Pay is hourly and based on experience.
Essential Job Functions:
- Manage service department schedule and ensure techs have what they need to do the job
- Create Repair Orders and serve as the liaison between the customer and service department
- Provide customer assistance by phone email live chat and over the counter
- Utilize computers to search diagrams and manuals for the correct part
- Ensure a positive relationship with customers continues through friendly knowledgeable and helpful staff
- Assist service techs in finding needed parts and charging to the repair order
- Act as the liaison between the sales and service departments
- Submit and manage warranty claims
Essential Job Skills:
- Customer Service or Retail Experience
- Knowledge of ATVs SXSs UTVs a must. Knowledge of Trailers or Compact Tractorsa plus!
- Good understanding of engine and other powersports parts and service
- Personable Good listener Detail oriented Organized
- Good sales skills
- Problem solver and able to manage a complex schedule of multiple techs
- Good telephone manner and customer service skills
- Selfmotivated and able to work under minimal supervision
- Ability to work as an individual as well as part of a team
- Takes direction well coachable
- The ability to read service manuals/schematics/diagrams
- Intermediate computer skills
- Able to learn and recognize parts and identify needed replacement parts
- Able towork Saturdays
- Prolonged periods of standing stooping crawling and bending
- May lift up to 50 lbs; May lift heavier objects in team or with assistive devices
Benefits:
- Health Insurance (Individual coverage with low out of pocket cost. Family coverage available.
- Dental & Vision Insurance available
- Paid Time Off Vacation Holidays Personal and Sick
- 401K Plan with Company Contribution
Required Experience:
Unclear Seniority
Employment Type
Advisor
