IT Field Support Specialist

IT Field Support Specialist

Location: Flexible with 75 travel across various sites

Are you ready to take on a dynamic IT role with a strong focus on onsite support and proactive problemsolving Join a forwardthinking company that is at the forefront of innovation in its industry. This company values technology as a critical driver of its business success and is dedicated to delivering highquality solutions to support its operations across Europe.

About the Company:
Our client is a leader in its sector known for its commitment to operational excellence and customer satisfaction. The company operates multiple sites across Europe and places a high emphasis on leveraging technology to enhance efficiency and drive business results. This is an excellent opportunity to join a geographically distributed IT team contributing to the success of a business that values initiative collaboration and growth.

Purpose of the Role:
As an IT Field Support Specialist you will play a vital role in ensuring a high level of IT service delivery across the organization. You will spend approximately 75 of your time traveling to various sites engaging directly with stakeholders to understand their challenges and provide tailored IT solutions. The remaining 25 of your time will involve administrative tasks managing tickets and handling hardware maintenance and repairs.

Key Responsibilities:

• Proactive Support: Be onsite building relationships with key stakeholders to identify challenges and align IT solutions with business goals.
• Hardware & Software Support: Provide both remote and onsite support ensuring minimal disruption to business operations.
• Incident Management: Accurately record all activities in the ITSM tool offering clear feedback and updates to users.
• Team Collaboration: Work as part of a distributed IT team liaising with third parties and internal departments as needed.
• Security & Compliance: Identify and mitigate security incidents maintain GDPR compliance and manage application and network vulnerabilities.
• Documentation: Ensure all procedures and systems documentation are uptodate and followed.
• Backup & Monitoring: Maintain robust backup systems and monitor for failures to prevent data loss.
• Continuous Learning: Stay updated on the latest technology trends through training and research.
• Business Integration: Develop a strong understanding of business operations and the critical role of IT.

Person Specification:

• Organizational Skills: Ability to prioritize tasks make sound decisions and manage time effectively.
• Team Player: Comfortable leading projects or contributing as part of a team.
• Customer Focus: Strong interpersonal skills to understand and address customer needs effectively.
• Adaptability: Flexible and proactive approach to problemsolving.
• Communication: Excellent verbal and written communication skills.
• Travel Readiness: Willingness to travel extensively and handle emergencies as needed.
• Qualifications: Full driving license and a readiness to gain relevant IT qualifications.
• Language Skills: Fluency in at least two of the following languages: German Dutch French Polish (both written and verbal).

Whats in It for You

• Opportunity to work in a dynamic and international environment.
• Gain handson experience with cuttingedge technologies.
• Be part of a supportive team that encourages professional development.
• Competitive salary and benefits package.

If you are an IT professional with a passion for onsite support and a proactive mindset we would love to hear from you!

Apply today and take the next step in your IT career!