Senior Manager-Research and Design
Senior Manager-Research and Design
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Job Description
Job Title Senior ManagerResearch and Design
Function Citizen Experience Learning Lab (CELL)
Location New Delhi (with regular shortterm travel to project locations)
Years of Experience 35 years
Educational Qualification Masters in Public Policy/Social Science/Development Studies/Interaction Design or other similar fields preferred.
Language: Proficiency in Tamil or Kannada will be Preffered
About Indus Action
At Indus Action we seek empathetic driven and actionoriented team members who align with our intention of making public welfare unlock happen as a DoTank. We desire candidates who want to partner with the Sarkar (state) and Samaaj (communities) in service of our audacious mission of systematically making welfare access sustainable and frictionless for our vulnerable citizens and their families.
Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures transparent organizational policies and supportive work culture. As an aspiring Deliberately Developmental Organization (DDO) combined with our operating values of Listen.Act.Change. we commit to nurturing active citizens and supporting enterprising individuals with growth mindset professionally and personally. At Indus Action you are valued beyond your role or title. Instead of an opendoor policy we have a nodoor policy where everyone has access to and collaborates with everyone. We offer high crossfunctional learning within the ecosystem as well. If you are about building for impact at scale experimenting and learning with joy along the way then Indus Action is the place for you and we have been looking for you!
Position Summary
Indus Action is looking for a Senior ManagerResearch and Design to work with the Citizen Experience Learning Lab (CELL). The role involves action research data analysis and designing citizen experience of welfare access. This is a backbone role to support program teams in streamlining the implementation of solutions for citizens experiencecentric public service and welfare delivery. Key activities in the role will be User journey mapping; Scheme implementation diagnostic research; System Change design; last mile design of citizendigital interface and citizen physical interface interactions; Data analysis and citizen experiencebased monitoring and evaluation. All the work and research in this role are expected to be grounded in an equitybased outlook of citizenstate interactions and reducing administrative burden for citizens. Abstracting learning from field experiences across various contexts and gleaning scalable insights from them will also be a core part of the work.
About Citizen Experience Learning Lab (CELL)
The Citizen Experience Learning Lab (CELL) aims to bring in principles of participatory design to realize Indus Action s vision 2030 of enabling 2.5 million vulnerable families sustainable access to legislated rights through PoWER (Portfolio of Welfare Rights and Entitlements) . CELL s interventions will be located at the intersection of theory and practice. CELL uses design thinking principles to simplify citizenstate interactions by cocreating adaptive equitable and evidencebased innovations aiding public service delivery. CELL specifically focuses on transforming the citizens interaction experience with Governments public service delivery portals by making the citizen voice central to service delivery design. These design prototypes will solve individual and community/identitybased challenges based on gender caste disabilities migration etc. The fundamental shift in experience will be executed through humancentred design methods and a datadriven focus on citizen and state interaction sites. The objective is to reduce the administrative burden borne by citizens by focusing on protocols and SOPs to increase efficiency and reimagine citizenstate transaction encounters for social security access.
CELL will support teams through research design prototyping and monitoring and evaluation expertise. The ecosystemrelated interventions will focus on ensuring that the narrative of citizenstate interaction experience as a critical site of enabling successful public service delivery gains currency among other citizenfocused organizations and governments.
Responsibilities
HumanCentred Design: Collaborate with citizens frontline workers government stakeholders and program teams to cocreate solutions that address lastmile digital and physical challenges in welfare delivery.
Research & Analysis: Conduct citizen and governmentfacing diagnostic research user experience (UX) research of digital portal and service delivery rules of schemes and capture and analyze citizen experiences across intersections of identity (gender caste disability etc. to create process and policy briefs.
Prototyping & Implementation: Design and test process protocols and digital/physical interfaces to optimize citizenstate interactions reducing administrative burden and increasing efficiency of scheme delivery.
Monitoring & Evaluation: Develop and apply citizen experiencebased monitoring systems to measure success of research based recommendations and quickly iterate on process and tech prototypes.
Tech Design & Optimization: Support UX/UI enhancements for public service delivery platforms ensuring inclusivity and accessibility for marginalized communities.
Ecosystem Engagement and Knowledge Sharing: Advocate for the importance of citizen experience in public service delivery among governments and citizenfocused organizations through publishing written outputs discussions and workshops.
Requirements
Knowledge and Technical Skills
Expertise in qualitative and quantitative research design thinking and humancentred design methodologies.
Strong analytical skills ability to combine data and fieldbased insights and communicate them effectively to multiple stakeholders.
Experience in piloting monitoring and evaluation of social securityrelated interventions.
Ability to source and synthesize information from diverse and unconventional sources.
Strong problemsolving skills with a demonstrated ability to find creative solutions to information gaps and roadblocks.
Knowledge of public service delivery systems and factors affecting vulnerable communities access to their entitlements.
Understanding of UI/UX design concepts and principles user research and tech product optimization to improve user experience and foreground citizen centric.
Ability to collaborate across teams and work at the intersection of theory and practice.
Behavioral Competencies and Values
Citizen Focused Mindset: place the vulnerable citizen at the center of every action.
Entrepreneurial Energy: own your time and resources to deliver solutions
Dealing with Ambiguity: grace under pressure progressive elaboration
Growth Mindset: every experience is an opportunity for growth.
Collaboration: build productive partnerships with both internal and external stakeholders
Inclusive Leadership promote an inclusive culture that values diversity fosters collaboration and empowers everyone to thrive and contribute fully.
Education and Experience
The applicant must have 25 years of work experience preferably in research and design work in the social or development sector. Applicants with experience in academia are also welcome to apply.
Applicants must have experience in conducting or leading primary research studies and strong secondary research skills.
Applicants must have a Bachelor s and a Master s degree with at least one of them in Public Policy/Social Science/Development Studies/Interaction Design or other related fields. Applicants with a 4 year Bachelor s degree and relevant work experience are also welcome to apply.
Applicants with fluency in English Hindi and one other Indian language will be preferred.
Experience in making policy or schemerelated memos briefs or pitches will be preferred.
Benefits
The compensation will be based on Indus Actions compensation bench marking rubric. The compensation range will depend on the qualifications experience and fit for the role.
The candidate would need to use his/her own laptop and the organization will bear the annual maintenance cost up to INR 12000 per year as per actuals.
Knowledge and Technical Skills Stakeholder Management Has led and managed a team of 3+ people through a project for 1+ year Partnered with the government and built relations across levels (BDO, SPD, PS, etc) to drive large-scale projects for 1+ year Has worked with government departments at a state-level for at least 2 years Project Management Has managed and delivered projects end-to-end for at least 2+ years Is well versed with principles of designing thinking, planning and , budget management, quality control and monitoring and evaluation Data & Technology Is capable of understanding technology (product, not code) used to set up MIS system and envisioning the scope that technology can play to make the implementation smoother Has strong analytical skills to create strategies and analyze data Research and Analysis Has worked on at least 1 project involving fieldwork/primary research (preferred) Has experience with secondary research and data analysis Has st
Education
Master's/ Diploma in public policy
Employment Type
Full Time
Company Industry
Civic and Social Organizations / Non-profit Organizations / Community Services
