Returnship Program- Customer Support Engineer
Returnship Program- Customer Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
We are excited about the 6month paid Returnship Program Customer Support Engineer! The Returnship Program was created for professionals who have taken a voluntary career break of 2 years and are looking to reenter the workforce.
During the Returnship you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners well make sure you have access to networks and the support you need to feel empowered to reenter the workforce with confidence. Upon successful completion of the program there will be an opportunity to apply for fulltime employment.
Our customers are fortune 500 companies with a strong interest in securing their privileged credentials from inappropriate use. As an Customer Support Engineer you will be working directly with these customers to troubleshoot issues with CyberArks software suite. This is an exciting opportunity to enter the enterprise security space a fastgrowing market.
They have an eagerness to learn new technologies take on new challenges and drive key initiatives with the view to ensure the longterm success of CyberArks customers and the company.
Responsibilities:
- Respond to customer inquiries and technical problems through web portal live sessions and telephone.
- Address customer business needs and technical issues through diligent research reproduction and troubleshooting while applying acquired knowledge.
- Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
- Work directly with other global support colleagues security services sales operations and administration to ensure the longterm success of our customers and the company.
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Qualifications :
- Candidates who have taken a voluntary career break of 2 years.
- At least 35 years of previous experience in Technical Support or a position of similar nature in a software company.
- 3 years of experience at a SaaS or security vendor in a consultancy or advisory role
- Capable of understanding the technical aspects of a complex system.
- Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Must have excellent communication skills and a passion for providing worldclass service.
- Experience of directly supporting enterpriselevel customers.
- Ability and desire to learn products and technologies.
- Must be able to work independently as well as with others as part of a domestic and international team.
- Excellent time management decision making prioritization and organization skills.
- Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
- Nice to have CyberArk experience
Additional Information :
CyberArk is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The hourly pay range for this position is up to $35/hour.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
