Guest Services Agent
Guest Services Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an enthusiastic and professional Guest Service Agent at Royal Livingstone Hotel by Anantara. The responsibilities include:
- Welcome and check in guests with a warm friendly demeanour ensuring a positive first impression of our hotel
- Process guest checkins and checkouts efficiently handling payments and resolving any billing queries
- Communicate professionally with guests colleagues and other departments both verbally and in writing
- Make and manage bookings for rooms restaurants and other hotel facilities
- Provide comprehensive information about hotel services local attractions and transport options
- Assist guests during their stay addressing queries and resolving issues promptly and courteously
- Handle guest complaints with empathy and professionalism escalating to management when necessary
- Maintain an uptodate knowledge of all hotel promotions events and special offers
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards
- Manage the hotels key card system ensuring guest security and privacy
- Process wakeup calls messages and mail for guests
- Maintain the cleanliness and organisation of the front desk area
- Assist with concierge duties as required including arranging transportation and making reservations
- Adhere to all hotel policies and procedures particularly those related to safety and security
- Participate in regular training sessions to enhance your skills and knowledge of hotel operations
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay from smooth checkins and checkouts to insights on the local attractions and eateries. You will be remembered for your superb customer service and positive energy.
Qualifications :
1. Full grade twelve school certificate
2. Certificate in Hotel Management
3. Previous experience in a similar establishment is an added advantage.
Additional Information :
Closing date: 31st March 2025.
Three Traceable referees with their emails and mobile numbers.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
