Digital Media System Engineering Product Manager

The Digital Media Engineering and Productivity Systems Engineering teams are the backbone in defining and deploying nextgeneration technologies around realtime communication and productivity tools for all Visa employees. The technology these teams are responsible for truly affects the way Visa employees work and communicate with one another.

These engineering teams own all the Audio/Visual (AV) infrastructure conference room technologies video conference applications enterprise event platforms enterprise voice workplace applications Microsoft Exchange VDI (Citrix) SFTP. This includes managing system requirements evaluating cuttingedge technologies design development integration quality assurance implementation automation and security assessments.

Candidates should be passionate selfdriven and resourceful creative problem solvers with cando attitude have exceptional organizational skills written and verbal communication skills be an analytical and structured thinker as well as with significant experience in customer/partner interaction management and software/hardware solution delivery. The position will be based in Visas Foster City office.

Essential Functions:

• Manage the intake process to evaluate incoming project requests for the applications you support by performing requirement elaboration estimation and technical assessment.
• Maintain a product backlog facilitate backlog grooming and drive prioritization.
• Understand User Experience design thinking and its importance to product features and apply it to the user stories for user interface and components.
• Deeply understand the needs of the business in utilizing Audio/Visual (AV) systems Microsoft productivity tools Citrix and SFTP file sharing.

• Work with Workplace Experience and Facilites and IT engineering to define products scope and prioritization and be flexible to iterate/change per latest developments to meet deadlines.
• Break down product requirements into clear thorough and detailed user stories for complex features and product sets.
• Be the primary liaison between other business units BU product managers engineering project managers and other applicable groups to ensure flawless integration of new and existing feature sets.
• Evaluate new product opportunities bring forward POC/proposals and influence to expand our product features and solution footprint.
• Participate in sprint planning daily stand ups product demos test phases retrospectives to ensure on time high quality delivery.
• Work very closely with engineering teams to ensure technical specifications and final products meet business requirements.
• Derive insights from data and help drive decision making.
• Maintain release plans and publish release notes to stakeholders.
• Provide oversight to develop user guides user training materials.
• Partner with engineering teams in providing product demos user training and support for adoption of features and applications.

Qualifications :

Basic Qualifications:

• 4 years of work experience with a bachelors degree or at least 2 years of work experience with an Advanced degree (e.g. Masters)

Preferred Qualifications:

• 1012 years of work experience and a bachelors degree or 8 years of work experience with an Advanced Degree (e.g. Masters).
• Strong product management and business transformation experience in deploying IT hardware and software.
• Experience building roadmaps and custom applications as a product manager.
• Functional knowledge of Audio/Visual video conferencing video streaming VDI MS Exchange SFTP
• Experience with data query and reporting tools such as SQL Power BI
• Strong knowledge of agile development practices (especially Scrum and / or Kanban) methodologies and tools (e.g. Jira Jira Align Rally) and CI/CD DevOps
• Six Sigma certification is desired
• Exceptional collaboration and partnership skills with the ability to work independently in a global environment and drive consensus in crossfunctional teams
• Selfmotivated results driven with the ability to quickly establish clear well thought out action plans and drive deliverables to completion under tight deadlines
• Fast learner on both technical side and business side 
• More than comfortable in an ambiguous matrixed organization 
• Strategic thinker who can balance big picture strategy with detailed flawless 

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 138500 to 200700 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Im interested