Strategic Customer Success Manager - 7 month FTC
Strategic Customer Success Manager - 7 month FTC
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Job Description
Join the team redefining how the world experiences design.
Hello gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship campus is in Sydney Australia but we have a swanky new office in London that has all the bells and whistles. Even though youll find us in Shoreditch you have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What youd be doing in this role
The mission of the Strategic CSM is to nurture and grow the relationships with EMEAs most strategic Enterprise customers. You will help Canva develop the companys Strategic sales and success approach and implement best practices for building a worldclass sales organisation. You will be responsible for understanding our clients needs developing solutions and ensuring their success with Canva.
This is a 7 month fixedterm maternity cover contract with potential opportunities for transitioning to permanent for the right fit.
At the moment this role is focused on:
- Customer success and enthusiasm: extend Canvas tradition of high customer satisfaction across teams by leading the postsale relationship of Canvas strategic accounts within the customer journey including onboarding training adoption and advocacy.
- Account growth: work to understand your customers objectives and identify areas for growth within existing accounts and partner closely with your account team to renew and expand.
- Bestinclass processes practices and efficiency: create educate experiment and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider
- Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above
- Identify opportunities: you will work closely with crossfunctional teams to identify product improvements and you will be responsible for ensuring that our clients are uptodate on the latest features and offerings.
Youre probably a match if:
- Preference for fluency in German and English.
- Success: You have a proven track record exceeding quota and 6 years of enterpriselevel post sales experience in B2B SaaS
- Commercial curiosity: You think strategically and outside the box to not only renew your customers but look for growth opportunities
- Leverage data: You will be able to use data and analytics to support your conversations and influence decisionmaking
- Communication skills: You communicate passionately collaborate and rally others
- Creativity: You are willing to learn and adapt as well as dream big
- Integrity and trustworthiness
- Grit: You are biased towards action and resourceful
- Humility: You are willing to question your assumptions with the desire to constantly improve
Heres a taste of whats on offer:
Check out lifeatcanva for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed abovewe still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
