Manager System Access Management experience is a must

This Manager role is part of the Global Treasury Bank Account Management team a dynamic and evolving team responsible for all corporate and settlement bank account management activities for multiple legal entities around the globe. The team is part of Visas Global Finance function with an indirect reporting line to the Commercial & Money Movement Solutions (CMS) organization.

We are seeking a highly skilled and experienced Technical Support Team Manager to lead our Treasury System Access Management Team. The ideal candidate will have a strong background in people management information security technical support and process improvement. This role is crucial in ensuring the efficient operation of our treasury systems and banking applications and providing exceptional support to our internal stakeholders.

What we expect of you

Team Management

• Lead mentor and develop a team of Treasury System Access Analysts

• Conduct regular performance evaluations and provide constructive feedback

• Foster a positive team environment and encourage professional growth

Technical Support

• Oversee the daily operations of the System Access Management team ensuring timely and effective provisioning modification and deactivation of user access based on role requirements and organisational policies

• Serve as the point of escalation for complex bank systems and application problems

• Develop and maintain technical support documentation and knowledge base

Information Security

• Ensure compliance with information security policies and procedures

• Collaborate with the IT and security teams to implement security best practices

• Conduct regular security audits and risk assessments

Process Improvement

• Identify opportunities to streamline and improve access management processes

• Develop and implement best practices for access provisioning rolebased access control and maintain documentation for access management processes and procedures

• Monitor and analyse support metrics to drive continuous improvement

Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders

• Communicate effectively with Treasury Payment Operations Compliance and IT teams to ensure alignment and collaboration

• Provide regular updates to senior management on team performance and key issues

Bank Account Management

• Provide ad hoc assistance with the collation and of documentation required to open and close bank accounts and support KYC requests

• Support the wider Bank Account Management team with the maintenance of Authorised Signers for each Network Partner removing and adding signatories in a timely manner as required

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2
years of work experience with an Advanced degree (e.g. Masters MBA JD MD)
or 0 years of work experience with a PhD
Bachelors degree in Computer Science Information Technology Finance or a
related field

Preferred Qualifications
Minimum of 5 years of experience in technical support with at least 3 years in
a management role
Bachelors degree in Computer Science Information Technology Finance or a
related field
Minimum of 5 years of experience in technical support with at least 3 years in
a management role
Strong understanding of access management principles rolebased access
controls and security best practices
Familiarity with identity and access management (IAM) tools and technologies
Knowledge of Visa systems and practices a strong plus
Experience in information security and risk management
Proven track record of process improvement and implementing best practices
Excellent leadership communication and interpersonal skills
Ability to work in a fastpaced and dynamic crossfunctional global team
Relevant certifications (e.g. ITIL CISM CISSP) are a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime