HR IT Applications Support - Team Member
HR IT Applications Support - Team Member
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Roles & Responsibilities:
Maintenance and Support
Handle and resolve 2nd level incidents/tickets in the Service Management Tool based on priority and quality for the HR applications.
Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subjectmatter experts where escalation is needed.
Collaborate with Global Application Support Specialist IT developers and other support teams.
Preparation of status and KPI (monthly status report)
Preparation of technical documentation and updating for Troubleshooting and 1st level.
Preparation of training materials provide training sessions whenever required.
Supporting the onboarding of new team members
Conduct testing activities such as: preparation of testing scenarios reviewing test cases testing in different instances updates on testing tool documentations exploratory testing etc.
Maintenance of test data & test users system cleaning activities
Content creation and managing application related blogs.
Continuous process improvement collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces Data Security etc.
Acquire and buildup knowledge of dependent applications or systems.
Support any Adhoc activities or new workpackages. Authorizations
Acquire and buildup knowledge of dependent applications or systems.
Support authorization and user management topics of Talent Management systems.
Conduct authorization monitoring and detective controls.
Contribute to the implementation process of new HR IT tools and/or new features of existing tools. Rollout Support
Project Support (if necessary for any roll out activities)
Supporting project managers for the further rollouts globally
Preparation of preroll out activities including change and communication management
Qualifications :
Educational qualification:
BCOM/BBA/MBA (HR)
Experience:
2 4 Years
Mandatory/requires Skills:
Willingness to work in an accesscontrolled room with no access to personal laptops/ mobiles or gadgets.
Preferred Skills:
English language proficiency 8/10
Additional Information :
Experience supporting HR IT tools
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
