Service Delivery Manager - HR IT Applications
Service Delivery Manager - HR IT Applications
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Job Description
Roles & Responsibilities:
The successful candidate will lead Delivery of projects/services as per the defined KPIs drive delivery excellence and will mentor and grow a strong team.
Accountability
Lead the delivery and management of organization projects contributing to solutions including process and/or IT or Process automation as needed to establish strong trust based relationships and drive collective client and team success.
Work collaboratively with existing team leads of the established HR IT Services
Manages the teams and oversees all activities ensuring alignment with departmental and businesswide vision and strategies.
Responsible for Customer Satisfaction Index Associate Survey Status reporting for Account/Line of Business.
Work with team leads to define and understand business goals strategies capabilities processes and help shape and define service excellence initiatives.
Build lead and inspire a team of SMEs Topic experts and team members.
Responsible for managing multilocation team working in 24x7 mode.
Requirements
Bachelors degree/masters degree (BE/ME) in Computer Science or a related technical field or equivalent practical experience.
Should have at least 13 years of working experience in the HR IT Applications Tools and Support field with 56 years experience with HR IT applications Transition Testing Rollout and Management capabilities for a region or global scale.
Proven and successful track record of leading highperforming IT practice teams and customerfacing experience in the enterprise space. (Min 5 years)
Should have experience in Goal tracking for Quality Productivity Deployment Rookie Ratio in Project teams.
Extensive client account and project management experience with demonstrated ability to plan and manage the and implementation projects/services PMP is a plus.
Demonstrated knowledge of IT solutions / Process excellence (including but not limited to Automation) for a diverse set of problems and industries/customers. Understanding of business challenges and adopting successful IT solutions / services.
Experience in project management People management and leadership skills.
Teambuilder be resultoriented be proactive and be selfdriven. You should need minimal supervision be open to change
Excellent organizational analytical and influencing skills.
Effective written and verbal communication and presentation skills.
Qualifications :
Educational qualification:
Bachelors degree/masters degree (BE/ME) in Computer Science or IT / masters is preferred (Computer Science) from tier 1 institutions.
Experience:
13 years
Mandatory/requires Skills:
ITIL V4 Certified.
Work experience with SAP SuccessFactors (about 45 years).
Worked in large scale HR application management and support.
Managed a team size of 30 for global operations / service delivery
Preferred Skills:
Agile and Scrum trainer (desired).
GPTW Certified is preferred.
RQPMQ / PMP certified would be an added advantage.
Additional Information :
None
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
