Process Trainer

Job Title : Process Trainer

Location : Pune (Onsite)

Work experience: 4 years

Roles and Responsibilities

BASIC PURPOSE:

The Process Trainer is responsible for designing delivering and evaluating training programs focused on process knowledge skill development business ecosystem awareness and SOP compliance. This role ensures employees are proficient in their respective roles by providing process training conducting knowledge assessments offering floor support feedback and coaching.

The Process Trainer will assist in the creation of workflows Standard Operating Procedures (SOPs) and best practices to optimize operational efficiency. Additionally the trainer will ensure adherence to these processes across the organization and continuously refine training frameworks. For new joiners the trainer will provide a comprehensive introduction to business processes and Lines of Business (LOBs) while helping existing employees crossskill for new roles. This position also involves preparing dashboards training content for regular reviews and supporting business requirements to drive continuous improvement.

ESSENTIAL FUNCTIONS:

1.Process Training & Delivery:

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Develop and deliver training programs focused on company processes workflows SOPs operational procedures and compliance standards.

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Create and deliver process training for new joiners introducing them to the business ecosystem core processes and Lines of Business (LOBs).

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Ensure existing employees are trained and crossskilled to take on new roles or responsibilities as needed.

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Develop and maintain training frameworks to ensure consistent training delivery and performance evaluation.

2. Process Knowledge Assessments & Evaluations:

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Administer process knowledge tests to evaluate employees’ understanding and ensure compliance with SOPs and internal workflows.

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Provide feedback and coaching to employees based on knowledge assessments and training performance.

3. Floor Support & Coaching:

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Provide floor support to employees assisting them with processrelated queries and offering realtime guidance during operations.

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Deliver coaching sessions to reinforce training ensuring proper adherence to processes workflows and SOPs.

4. CrossSkilling & Role Preparation:

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Develop and deliver training to help existing employees acquire the skills needed to take on new roles and responsibilities.

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Collaborate with managers to identify skill gaps and design development plans for crossskilling employees.

5. SOP & Workflow Creation & Optimization:

Assist in creating updating and refining Standard Operating Procedures (SOPs) to ensure process consistency and alignment with organizational goals.

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Develop and document best practices and workflows that improve operational efficiency and reduce errors.

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Ensure training materials and programs are aligned with current SOPs and workflows to maintain consistency and process standardization across the organization.

6. Stakeholder Management & Continuous Improvement:

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Collaborate with stakeholders to understand business requirements and align training efforts with organizational goals.

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Identify opportunities for continuous improvement in training programs and processes making adjustments as necessary to drive efficiency and effectiveness.

7. Reporting & Dashboards:

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Utilize MS Excel to create and maintain dashboards that track training outcomes process compliance and employee performance.

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Prepare and present weekly and monthly training reports that include updates on process knowledge SOP adherence and overall training effectiveness.

8. Training Content Development:

Develop engaging training materials including presentations Learning modules and supporting documents using PowerPoint.

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Ensure training content is current relevant and aligned with SOPs workflows and business objectives.

REPORTING RELATIONSHIPS:

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Reports to the Culture and Training Manager.

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Works closely with the Business Quality team and Department Leads to assess training needs and implement effective training solutions.

QUALIFICATIONS:

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Education: Bachelor’s degree in Management Human Resources or a related field. Train the Trainer (TTT) certification is preferable.

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Experience: 46 years of proven experience in a training or processrelated role with a strong focus on process training SOPs and workflow development. Prior experience in healthcare staffing process will be an advantage.

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Skills:

o Proficiency in MS Excel for creating training reports tracking progress and creating dashboards.

o Strong PowerPoint skills for developing and delivering training presentations.

o Experience with Learning Management Systems (LMS) (preferably C2Perform) for scheduling tracking and reporting on training activities including SOP Governance.

o Indepth knowledge of SOPs workflows and best practices.

o Strong communication and interpersonal skills to engage employees and provide coaching.

o Ability to work with stakeholders to create and implement efficient SOPs and workflows across the organization.