Location: All Locations
Working Arrangement: Hybrid
Security clearance: Must be able to obtain Baseline clearance
LH02408
Key duties and responsibilities:
The Chief Information Officer Division (CIOD) provides a range of enabling services and operations delivery to the department and to Australian businesses and are experienced and motivated User researchers / Interaction designers to support ongoing major projects across the CIO Division. The roles will be responsible for driving a humancentric approach to service delivery focusing on understanding customer business and technology needs and balancing these to deliver effective digital services.
We are seeking experienced User researchers / Interaction designers with a dual skillset working across both disciplines to understand and translate our complex business needs into intuitive user experience. The successful candidates will have the opportunity to contribute to multiple departmental digital initiatives and service improvements for pubicfacing and internal services as part of agile multidisciplinary teams in the Corporate and Digital Division.
As a Researcher you will explore complex problems and communicate insights using a range of user research and codesign methods to evaluate digital products and services.
As an Interaction designer you will use a mix of methods to codesign solutions for complex problems and create intuitive and easytouse interactive prototypes and Proof Of Concepts for digital products.
- Collaborate with a multidisciplinary team to help gather evidence and design iterate and continually improve the experience for users
- Integrate business objectives with user needs to create deliverables such as user stories personas user journeys wireframes designs and interactive prototypes
- Be responsible for user research plans and determining the appropriate research methods and techniques to achieve digital project objectives as well as managing the recruitment of participants
- Report user research findings roadmap prioritisation and contribute to presenting insights and concepts to business areas
Requirements
Response must be as a onepage pitch addressing the essential criteria:
Essential Criteria:
- Demonstrated experience and understanding of UX research methodologies and end to end UX/UI process.
- Demonstrated experience creating highquality compelling design concepts and artefacts including prototypes archetypes journey maps etc.
- Effective communication skills with the ability to work with and influence multiple stakeholders and clearly articulate design decisions through a wellconceived rationale.
- Experience collaborating with others to translate findings from usability testing into actionable improvements to a user interface.
- Knowledge of Accessibility requirements Web Content Accessibility Guidelines (WCAG) and the Inclusive design process.
Desirable Criteria:
- Experience working within an agile IT delivery team.
- Tertiary Qualifications in a design related discipline (Human Factors Communication/Graphic Design Systems Design Psychology Computer Interaction Web development etc.
Required Skills and Criteria:
- Experience in research discovery and alpha phase of the product lifecycle
- Strong understanding of inclusive and accessible design user behaviour heuristics and website analytics
- Ability to conduct regular usability testing and validation of designs prototypes and ideas
- Understanding of design principles and systems
- Understanding and implementation of WCAG 2.1 level AA guidelines as a minimum
Senior Infrastructure Administrator
Education
Senior Infrastructure Administrator