IT Support Analyst

Whats in it for you as an IT Support Analyst:

• Growth & Development:
  • Ongoing training and coaching to expand your skill set and career potential.
  • Exposure to crossfunctional projects and strategic initiatives that shape the future of our organization.
  • Opportunities for leadership development and internal career advancement
• Dynamic & Impactful Work Environment:
  • A collaborative workplace where your ideas and expertise help drive innovation and efficiency.
  • Be part of a growing organization that values continuous improvement and fresh perspectives.
  • Engage in meaningful work that directly supports our mission and enhances the member experience.
• Full Benefits Package  Enjoy competitive benefits that include:
  • Choices of Medical Dental Vision Life and AD&D Insurance.
  • Optional Critical Illness Accident and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer time annually to give back to your community. 
  • Monthly accruals of vacation and sick time plus several paid holidays.
  • 401k plan with up to 7 employer match to help you secure your future. 
  • Tuition reimbursement for continued education and personal growth. 
  • Access to our HQ fitness center and studio.
• Supportive & Engaging Workplace Culture:
  • A teamoriented environment where collaboration and innovation thrive.
  • Recognition programs that celebrate achievements and contributions.
  • Regular teambuilding activities fun office events and frequent potlucks.

The Basics of an IT Support Analyst:

• Exempt/Onsite Position (in office requirements will be discussed with manager).
• Schedule: Monday Friday with rotating Saturdays. Flexibility required for afterhours occasional weekends and our On Call program.
• Travel: Occasional travel required to our branch locations operating a corporate vehicle. Travel typically completed within the work day but may require overnight stay.

What youll do as an IT Support Analyst:

Under general supervision provide firstlevel support and ensure a wide variety of problems involving hardware and software applications are diagnosed and resolved in a timely and professional manner to provide a TopTier Information Technology (IT) experience to employees.

Duties and Responsibilities:

• Install configure and troubleshoot computer equipment peripherals software and services.
• Provide customerfocused technical support and training to assist all departments with technology equipment and applications both remotely and in person at any credit union branches or designated locations.
• Diagnose hardware software and system problems reported to Help Desk.
• Analyze and troubleshoot technology equipment software and services to ensure high availability. Collaborate with users and vendors to achieve the same.
• Ensure that IT support requests reported via various channels such as calls chat ticketing system and walkins are fully recorded and tracked in the Help Desk system.
• Assist with IT hardware and software inventory management.
• Decommission and recycle or dispose of hardware and software per departmental procedures.
• Stay current with technologies and applications used by our users. Recommend ways to improve operational efficiencies leveraging new and existing technology.
• Participate in IT oncall program. Assist the oncall team member and/or the IT team members with emergencies that occur during nonbusiness hours. 
• Assist with updating and maintaining current personal computer policies and computer security manuals.
• Document computer problems and resolutions for future reference.
• This is an exempt role which will occasionally require a time commitment beyond a normal 40hour work week based on business needs including nights and weekends.
• Travel is required approximately 15 20 of the time.
• Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment.
• Complete compliance and career development training as assigned.
• Other duties as assigned.

Interview Process for the IT Support Analyst:

• Recruiter Phone Screens
• InPerson Interviews with Hiring Team
• Final InPerson Interviews with Hiring Manager

Qualifications :

Must Haves for an IT Support Analyst:

• Skills Include: Exceptional customer service; quick learner with willingness to learn and grow. Working knowledge of Windows Desktop OS networking fundamentals peripherals active directory.
• Experience: 1 years of experience as a Technology Analyst or similar role. Education may substitute for experience.
• Education: High School Degree or equivalent.

Nice to Haves for an IT Support Analyst:

• Experience: In IT at Credit Unions or Banks.
• Skills Include: Windows Server administration VMWare administration Storage Area Network (SAN) administration.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime