About the Role
ICP is seeking a highly organized and proactive Executive Assistant / Operations Manager to support one of our clients a growing endurance coaching company. This role is ideal for someone who thrives in a fastpaced environment managing both business operations and content workflows. Youll play a key role in keeping the companys systems running smoothly engaging with clients and optimizing processes for efficiency.
Key Responsibilities
1. Client Onboarding & Engagement
- Manage onboarding workflows ensuring new clients receive the right materials and engagement opportunities.
- Set up automated sequences for educational content and personalized resources.
- Track client progress and maintain engagement through timely followups and touchpoints.
2. Operational & Administrative Support
- Schedule and coordinate calls meetings and team communications.
- Organize and distribute company resources including training materials recorded calls and internal documentation.
- Maintain an efficient calendar and ensure seamless scheduling for coaching sessions and events.
3. Content Management & Publishing
- Extract key insights from team calls and coaching sessions for content creation.
- Assist in repurposing content for various platforms (social media email newsletters video clips).
- Coordinate publishing schedules across multiple channels.
4. Business & Financial Administration
- Track revenue spending and key financial metrics.
- Maintain an uptodate database of client contracts renewal dates and engagement history.
- Build automations to track and notify when client contracts need renewal.
- Support bookkeeping and financial reporting processes.
5. Event & Travel Coordination
- Manage travel logistics for team events races and retreats.
- Assist in planning inperson events and coordinating logistics for client meetups.
6. Lead Management & Funnel Optimization
- Track client inquiries and maintain an organized CRM system.
- Monitor marketing performance and analyze what content drives client conversions.
- Provide insights on lead generation strategies to optimize client acquisition.
What Were Looking For
- Strong organizational and communication skills.
- Experience in executive assistance business operations or online business management.
- Proficiency with tools like Google Workspace Notion Airtable Zapier Calendly and Stripe.
- Ability to write and communicate concisely and effectively.
- Comfort with light video/audio editing or willingness to learn.
Bonus Points
- Experience in endurance sports health or coaching industries.
- Familiarity with content creation email marketing or CRM management.
- Strong project management skills and proactive problemsolving mindset.
Ready to apply Join our team and help drive efficiency and engagement in a dynamic coaching business!