Safety and Engagement Specialist
Safety and Engagement Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Safety and Engagement Specialist
Reports to: Senior Program Manager
Location: Turning Point 1447 16th Street Santa Monica CA 90404
Schedule: MondayFriday 9am5:30pm
Status: Fulltime NonExempt (Hourly) NonManagement
Benefits: Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) etc.
Summary
As a Safety and Engagement Specialist at our shelter you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness mental illness and substance addiction. You will act as the first point of contact for client needs oversee facility maintenance and create a welcoming environment that fosters client progress. Your role involves engaging with clients conducting facility walkthroughs facilitating activities and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.
Essential Duties & Responsibilities
Provide excellent customer service by engaging and welcoming all participants.
Develop effective trusting relationships with clients and use a clientcentered approach that includes motivational interviewing harm reduction and traumainformed care
Provide accurate information regarding available Cloverfield (General services Inreach) services and hours of operation.
Collaborate with management staff and security in maintaining order and smooth flow of services throughout the day.
Provide Crisis Intervention using Nonviolent Crisis Intervention techniques to disruptive participants.
Monitor and oversee the floor including communal areas patios bathrooms dorms and showers ensuring program guidelines are upheld and that the physical site is wellmaintained and safe including general cleaning duties.
Oversee client cubicle/bed area maintenance in a traumainformed manner
Be visible on the floor at all times and actively engage and welcome clients.
Conduct regular thorough walkthroughs of the facility
Escort or assist all visitors to designated location for scheduled appointments
Complete incident reports update shift logs and document in HMIS as needed and email relevant documents/updates before the end of each shift.
Monitor and oversee the delivery of donations of food and clothing for Cloverfield; and provide donation receipts to donors.
Communicate with the supervisor daily to report all issues concerns suggestions and successes
Attend all staff meetings safety team meetings agency meetings training and retreats as scheduled.
Other duties as assigned.
Qualifications
Minimum high school diploma/GED
Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances
Minimum of one 1 year experience in a responsible security/customer service position
Able to lift to 50 lbs. to move items as needed
Familiarity with nonviolent crisis intervention
Familiarity with Harm Reduction and Trauma Informed Care Practices
Work Environment
Primarily indoor office environment
On occasion walk or drive to different local sites
Regularly required to sit stand bend and occasionally lift or carry up to 50 pounds
May Necessitate working in busy and loud environment
May be exposed to elements like cold heat dust noise and odor
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Pay TypeHourly
- Min Hiring Rate$20.00
- Max Hiring Rate$22.00
- Travel RequiredYes
- Required EducationHigh School
Required Experience:
Unclear Seniority
Employment Type
Hourly
