Account Manager

It is the business expectation this role is being offered on a full time basis to ensure we maintain quality achieve performance goals and effectively meet customer demands.

The Role Account Manager
Location Remote with regular visits to Juniper offices and key clients
Salary 30000 per annum & Potential to earn 15000 OTE
Hours 37.5 hours per week (Monday Friday)

Welcome to Juniper Education where our mission is to champion educators empowering them to shape the future generations. Were more than just a support system; were the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services we address a spectrum of needs ensuring excellence in education. In the education and tech industry your work directly influences the lives of students and educators. Whether youre developing cuttingedge educational technology supporting school leadership teams directly or designing solutions to enhance the learning experience you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you so that you can look after our children.

Dedicated to our core values we are committed to:

Empowerment: Equipping everyone with the tools intelligence connections and freedom to make informed decisions recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential thereby enabling all children to achieve theirs.

Passion: Because we love what you do youre at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the everchanging world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths ensuring that together we achieve more than we could ever do alone. Every voice counts!

We are looking for a dynamic Account Manager to manage and nurture client relationships ensuring longterm satisfaction and business growth. You will be the first point of contact for clients supporting their journey while identifying opportunities to enhance satisfaction and drive revenue.

The ideal candidate has a proven track record in account management EdTech sales lead research and relationship building. Strong communication skills and the ability to showcase Junipers offerings in a compelling way are essential.

Key Responsibilities:

• Act as the primary contact for assigned clients understanding their needs and providing tailored solutions.
• Maintain indepth knowledge of Juniper products to offer the best recommendations.

• Build and nurture longterm client relationships ensuring satisfaction and retention.

• Work closely with internal teams to ensure smooth and timely service delivery.
• Monitor key account metrics provide insights and drive growth through upselling and crossselling.
• Manage client expectations proactively resolving any issues efficiently.
• Ensure all account activities align with company values policies and ethics.
• Participate in client meetings presentations and strategic planning to strengthen relationships.
• Potential to earn 15000 OTE

Key Skills & Attributes:

• Strong relationshipbuilding skills with a focus on customer satisfaction and retention.
• Proactive problemsolver adaptable to client needs and dynamic environments.
• Excellent communication skills both written and verbal with the ability to present ideas persuasively.
• Highly organised with strong time management skills to handle multiple accounts.
• Team player who fosters collaboration and contributes to a positive company culture.
• Flexible and adaptable with a resultsdriven mindset.
• Solutionoriented identifying opportunities for process improvement and client success.

Knowledge Skills & Experience:

• Proven experience in account management/sales with a strong track record of exceeding targets.
• EdTech and sales experience required.
• Excellent communication negotiation and interpersonal skills.
• Strong analytical skills with the ability to identify opportunities for growth.
• Ability to manage multiple accounts while maintaining attention to detail.
• Experience using CRM systems (e.g. SugarCRM SEISMIC Gong) to track client relationships.
• Experience dealing with CSuite conversations preferred but not essential.
• Desire to progress within a salesled environment and drive business success.
• Willingness to work towards a Level 3 Apprenticeship in Account Management or a related field.

Working pattern

• Able to work from home with regular visits to Juniper offices and key clients

Juniper Education Benefits

• Day 1 right to company sick pay
• Enhanced annual leave entitlement
• Opportunity to purchase additional leave
• Entitlement to carry over leave to next entitlement year
• Day 1 access to 24/7 GP & prescription services
• Day 1 access to rewards platform
• Cycle to work scheme
• Enhanced maternity & adoption pay
• Day 1 access to employee assistance platform
• Funded development/Qualification opportunities
• Voluntary health care cash plan
• Voluntary private medical insurance
• Plus more!