Grosvenor Hotel Adelaide - Full-time and Part-time Guest Service Agent
Grosvenor Hotel Adelaide - Full-time and Part-time Guest Service Agent
Posted on :
01-04-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Guest Service Agent
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world.
What you will be doing:
- Greet checkin respond to requests and settle accounts while providing exceptional service.
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling.
- Provide personalized assistance and information to guests regarding hotel amenities local attractions and services.
- Respond promptly to guest inquiries requests and complaints striving to exceed their expectations at every opportunity.
- Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.
Qualifications :
Your experience and skills include:
- Previous experience in customer service or hospitality preferred.
- Outstanding communication and interpersonal skills.
- Ability to multitask and thrive in a fastpaced environment.
- Strong problemsolving abilities and attention to detail.
- Flexibility to work various shifts including evenings weekends and holidays.
Additional Information :
Talent & Culture:
- Complete all mandatory training through Accor Academy Learn Your Way.
- Openly communicate with team members during regular briefings ensuring all relevant information is passed on.
- Working rights in Australia.
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
- Join our team and be part of creating unforgettable experiences for our guests.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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