Team Manager USRN - Insurance Claims
Team Manager USRN - Insurance Claims
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Salary Not Disclosed
1 Vacancy
Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goaloriented and strategicthinking individuals and we are looking to add a Team Manager who will lead develop and motivate a highperformance team of support professionals.
If you believe you have what it takes and you are ready to take the next step in your career come work with us!
As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
You are also expected to handle a team of 2023 consultants who will carry out below tasks but not limited to:
- Patient Care: Coordinating case from multiple providers and helping injured patients who may not be able to manage their care on their own
- Manage administrative responsibilities: Helping patients with tasks like scheduling diagnostics (care coordinator activities)
- Diagnostics Voice & Back office and work includes reviewing prescription orders request for authorization from providers and prescreening of patients that will undergo diagnostics exam. The role requires strong clinical knowledge attention to detail and effective communication skills to collaborate with various stakeholders.
Key Responsibilities of the Team Manager
- Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.
- Manage administrative responsibilities: Such as attendance tracking queue administration and corrective delivery.
- Influence the lives of others: Develop train and manage team members.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
- Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports analysis and/or keen observations.
- Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications :
Required Skills
- One to two years of experience in similar role.
- USRN/PHRN
- Have strong analytical skills; able to interpret data identify trends and make suggestions for improvements.
- Proven experience in the healthcare domain managing processes such as intake scheduling credentialing medical bill reviews. Etc will be added advantage.
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
- Be able to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
- Have excellent working knowledge of MS Office applications.
- Managed Technical accounts.
- Blended operations which involves backoffice work making outbound and receiving inbound calls
- Working hours 80 of the team working 8am EST to midnight x 5 days a week. 20 team working in Philippines day hours (No calling)
- Willing to work from office
Additional Information :
Internal Qualifications:
- Must have FY24 PDP score of Exceeds Expectations 4 or Outstanding 5
- Tenure of at least 18 months
- No Active DA
- willing to work onsite in Taguig
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
