REF37117B-Director - Dgtl Trnf
REF37117B-Director - Dgtl Trnf
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Job Description
End to end Transformation program management ensuring delivery against the committed client outcomes Setting up Transformation practice governance mechanism working closely with the clients Understand client digital transformation needs/way forward accordingly provide customized solutions Responsible to drive Digital Transformation and Continuous Improvement engagement working in collaboration with WNS Technology team. Identify partnership/consulting engagements to uplift client CX/business outcomes as well as generate additional revenue for WNS Adherence to internal protocol around project identification etc. through design thinking workshops duediligence reimagining customer journeys blueprinting activities etc. keeping in mind customer effort reduction improving straight through processing etc. Team/people management talent development Partnership with clients in identification and of strategic projects Excel in developing strong stakeholder dialogue across all levels (both WNS and client)
Qualifications :
Minimum academic qualification: MBA (preferred) College Graduates 15 Years) basis our specific role requirement System working knowledge required: Basic Computer Knowledge (Citrix ADUC Windows OS basic internet and webbased applications) Well versed with contact center digital platforms technologies automation analytics etc. Experience in driving largescale Contact Center Transformation enagement Language proficiency (English) Good/ Excellent Should possess good analytical skills communication and negotiation skills. Excellent knowledge of Excel Word Power point & Minitab. Certified Blackbelt Project management and design thinking practioner P&C Insurance experience CX Transformation experience Action and results oriented selfdriven person with high energy level analytical and structured quality focused and adaptable Flexible and capable of domestic and international travel
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
