Business Support Officer Systems
Business Support Officer Systems
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Job Description
Tasks include but not limited to:
- Assist in system set up cutover pilot golive hypercare and postlive support
- Prioritise and provide accurate system support for staff who require assistance
- Managing issues requests and enhancements following all MedHealth required change processes and following other relevant policies and procedures to preserve the security and integrity of our systems and data
- Assist in fault analysis and problem remediation for support incidents as required root cause analysis and major incident management
- Proactively identify and champion process improvements and partner with the business to drive these
- Champion effective change control and system testing process to ensure the availability and reliability of supported systems
- Provide superior customer service to our business users with regular interactions both face to face and systematically
Qualifications :
- Minimum 2 years experience in an application support role
- Experience delivering application support via inhouse business team mandatory
- Possess strong sense of teamwork integrity selfmotivation positive attitude and innovative approach to problem solving
- Experience in Microsoft Platforms (PowerBI SharePoint Dynamics Azure) advantageous
- Experience in DocuSign and case management platforms advantageous
- Ability to convey information in a clear concise manner and maintain confidentiality
- Good interpersonal and written and verbal communication skills
- Excellent stakeholder engagement and interpersonal skills
For a detailed position description please email HR on
Additional Information :
Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth for further details.
Join a group which offers:
- Employee discounts for health insurance gyms pools and travel club
- Novated leasing and specified salary sacrificing
- Paid parental leave
- Purchased leave (excl casuals)
- Health and Wellbeing initiatives
- Hybrid working arrangements
- CBD office close to public transport
Our teams are making a difference to the community that we serve be it through volunteering helping to raise funds or working with our network of health providers we connect our community partners to the support they need.
** We will not be able to support international applicants for this role and previous applicants need not apply.
You are welcome here.
Our fastgrowing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
