Senior Client Executive - Remote

The Senior Client Executive builds and maintains longterm relationships with clients to gain an understanding of the partners organization goals and key product/service needs. This is an ongoing relationship management role responsible for revenue protection and growth adherence to contractual Service level agreements pricing and compliance terms.

Responsibilities

• Develop relationships with clients by researching and understanding their needs responding to client concerns and challenges and being the liaison between the client and internal departments.
• Support the renewal of existing business
• Provide tracking and monitoring of subscriber growth rates in aggregate to manage low touch accounts and identify potential growth opportunities
• Advise client on product bundle platform and integration best practices and address gaps/opportunities.
• Create upsell demand within existing relationships
• Collaborate with MCE to ensure call center issues are addressed and the contracts are right sized when needed to adhere to subscriber growth
• Research client needs and determine how to bundle products to meet client requirements.
• Maintain contact with product and service users to enhance client relationships.
• Provide customer insights to product and marketing functions to position our offerings effectively.
• CRM accountability Forecast & GAP reporting.
• You will be an individual contributor and report to the Vice President Sales

Qualifications :

• Bachelors degree required.
• 8 years relationship management related experience.
• Sales drive and motivation.
• Intellectual horsepower combined with problem solving and analytical skills.
• Knowledge of SaaS solutions or an appetite to learn.
• Customer service and project management skills.
• Willingness to travel

Additional Information :

Perks:

• Lucrative overachievement plan
• Experian Elite Annual trip for Top Performers
• 15 days of vacation accrual annually five sick days two volunteer days
• Wellness plans online discounts employee discounts pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting

Our uniqueness is that we celebrate yours. Experians culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

#LIRemote

This is a remote role.

Remote Work :

Yes

Employment Type :

Fulltime