Application Support Engineer
Application Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Anticipated Contract End Date/Length: April 2025 December 2025
Work set up: Onsite for the first 68 weeks and then hybrid
Our client in the global professional services industry is looking for an Application Support Engineer to provide technical support and assistance to employees both onsite and remotely. The role involves troubleshooting hardware and software issues maintaining IT systems and ensuring smooth daytoday operations.
What you will do:
- Provide first and secondline support for technical issues related to desktops laptops and cloud applications.
- Troubleshoot and administer Microsoft Desktop Operating Systems (Windows 10 and 11 and Mac OSX.
- Support and maintain Microsoft Office 365 Suite 2016 upwards) and Office Mac.
- Administer and troubleshoot Azure Active Directory.
- Perform hardware maintenance installation upgrades and diagnostics for PCs and laptops.
- Provide application support for cloudbased technologies such as Salesforce NetSuite Concur and Moodle.
- Offer mobile device support for iPhone and Android devices.
- Manage support tickets through the FreshService Helpdesk ticketing system ensuring issues are resolved within SLA timeframes.
- Support remote users via remote access tools such as LogMeIn Rescue.
- Assist in password resets system access requests and general IT service requests.
- Collaborate with global IT teams to ensure effective problem resolution and service continuity.
Qualifications :
- Microsoft Desktop Operating Systems (Windows 10 & 11 Mac OSX.
- Microsoft Office 365 Suite 2016 upwards) Office Mac.
- Microsoft Server Operating Systems (Windows Server 2016 or newer).
- Azure Active Directory Administration.
- Hardware maintenance installation upgrading and diagnostics (PC/Laptop).
- Office 365 or virtual server environments.
- Application support for cloudbased technologies (report building password resets etc. e.g. Salesforce NetSuite Concur Moodle.
- Mobile device support (iPhone Android).
- Supporting web conferencing services such as MS Teams Zoom Webex Join.me.
- Managing support calls using the FreshService Helpdesk ticketing system.
- Support remote users via remote access tools such as LogMeIn Rescue.
- Exposure to Microsoft Power Platform.
- Exposure to BI reporting tools like Power BI.
- Exposure to Single SignOn (SSO) technologies such as Okta.
- Strong customer service orientation with a problemsolving mindset.
- Excellent communication skills both verbal and written.
- Ability to work independently and analytically to resolve technical issues.
- Strong interpersonal skills to build and maintain relationships within a global IT team.
Additional Information :
Candidates must be legally authorized to live and work in the country the position is based in without requiring sponsorship.
We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.
HelloKindred is proud to be an equal opportunity employer committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity/expression sexual orientation national origin disability age or veteran status.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
