Incident Manager
Incident Manager
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Job Description
Your Opportunity
Were looking for an Incident Manager to join our Service Delivery team.
In this role youll leverage your technical skills to develop maintain and support innovative solutions that solve realworld challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies your work will directly impact millions of users.
Youll also make an impact by:
- Manage Incidents to ensure these are logged diagnosed resolved and communicated with required Service Level targets while minimising impact to clients staff and Cuscal operations.
- Provide leadership and manage Major incidents to drive quick service restoration restore that adheres to Service Level Agreements identifying and implementing solutions for workarounds via consultation and escalation; Incident coordination; chairing of Incident bridges accurate recording of Incident timelines and information; managing internal communications to key internal and external stakeholders and conducting post Incident review.
- Identify impact to services from system interruptions quickly and act as a key point of contact and communications for all high Priority/ Major Incidents.
- Drive quick restoration of service through consultation escalation and coordination.
Qualifications :
What youll bring
To succeed in this role youll have:
- 2 years demonstrated experience managing Incident and Major Incident in a 24X7 basis in a complex and fast paced IT and business environment.
- Demonstrated ability to make critical decisions in a fastchanging environment.
- Experience working with the ITIL framework.
- Extensive experience with leading the coordination of both the resolution stream and the communication stream of incidents and service disruptions. This line of responsibility runs from firstline investigation and diagnosis through to incident management and on to postincident review (PIR) and closure.
- Experience and understanding of infrastructure and networks.
The Incident Manager is on a 24X7 rostered basis which includes oncall support after hours and weekend shifts.
Additional Information :
Why Cuscal
At Cuscal youll find a strong successful company thats reimagining the future. And our team is right there at the heart of it all.
Here youll deliver or support interesting groundbreaking work that has real impact on Australias financial services sector and the millions of customers it serves. Youll innovate alongside skilled smart connected teams. And youll build an impressive fulfilling career that continues to grow.
Youll also enjoy a range of benefits including:
Work in a hybrid model that supports your lifestyle and goals.
We celebrate success: Our IGNITE program recognises individual and team achievements.
Wellbeing focus: We support your physical mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage.
Join us and reimagine the future
If this role excites you wed love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date so dont wait apply now.
For further information about this role please contact
Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrierfree recruitment process.
We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
