Global HR Service Delivery Manager
Global HR Service Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Global HR Service Delivery Manager will oversee the organization design and implementation of the HR Service Delivery Strategy. This role requires collaboration with various HR Departments Regions/Districts/Business Units and GBS to align expectations and enhance processes that improve efficiency and the overall employee experience. You will drive the design and implementation of HR processes while monitoring performance metrics to ensure compliance and optimization of HR services.
Company Culture and Environment
The role emphasizes collaboration and proactive engagement highlighting a culture that values employee advocacy and continuous improvement. The focus on employee experience indicates a supportive environment that seeks to enhance organizational effectiveness through teamwork and communication.
Career Growth and Development Opportunities
This position offers the chance to lead HR initiatives and collaborate with crossfunctional teams providing a platform for professional development and career advancement in HR service delivery and management.
Detailed Benefits and Perks
- Remote work opportunity (applicable for Illinois residents)
- Potential for travel for business purposes
- Engagement in projects impacting employee experience significantly
Compensation and Benefits
- Competitive salary based on experience
- Comprehensive health benefits
- Retirement savings plan
Why you should apply for this position today
This is a unique opportunity to make a meaningful impact on employee experiences within a global organization driving improvements in HR service delivery while working in a remote capacity. You will play a vital role in aligning HR strategies with business objectives making this role both challenging and rewarding.
Skills
- Experience with HR systems particularly SaaS solutions like Workday and VNDLY
- Strong functional knowledge of contingent worker processes
- Advanced proficiency in Microsoft Excel
- Excellent problemsolving and analytical skills
- Strong communication and collaboration abilities
Responsibilities
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Managing the Employee Experience with the HR Service Center (HRSC) / Central Employment Office (CEO)
- Act as an employee advocate to ensure needs are met
- Oversee service exception requests and implement corrective actions
- Review employee feedback to drive improvements
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Collaborating with GBS on HR Service Delivery Performance
- Facilitate communication between HR departments and GBS
- Monitor performance metrics and define expected outcomes
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Collaborating with CrossFunctional Groups to Provide HR Services
- Identify and mitigate compliance risks in collaboration with other departments
- Communicate and collaborate on new processes and policies
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Additional Duties
- Design and implement communication plans
- Research industry trends to develop expertise
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Technical Problem Solving & Analytical Processes
- Apply knowledge of internal business information systems
- Resolve incidents throughout the information system lifecycle
Qualifications
- Background in HR Service Delivery
- Experience managing Contingent Worker Programs
- Strong communication and interpersonal skills
Education Requirements
- Bachelors degree in Human Resources Business Administration or a related field
Education Requirements Credential Category
- Bachelors Degree
Experience Requirements
- Previous experience with HR systems and SaaS solutions
- Proven expertise in managing contingent workforce processes
- Experience in a similar HR service delivery role
Why work in Atlanta GA Though the role is remote but the candidate needs to be based out in Illinois only!
Atlanta GA is known for its vibrant culture diverse economy and numerous professional opportunities. The city is home to a thriving tech and business community making it an attractive place for career growth. Additionally Atlanta offers a rich historical backdrop a lively arts scene and a variety of recreational activities ensuring a wellrounded lifestyle for residents.
Employment Type: ContractorSalary: $55.00 Per Hour
Education Level: Bachelors degree
Required Knowledge Skills and Abilities: (Companies ATS Questions):
1. Do you have HR Systems Experience: Previous experience with SaaS solutions such as Workday Workday VNDLY or other cloudbased contingent worker platforms.
2. Do you have Contingent Workforce Expertise: Functional knowledge of contingent worker processes.
3. Do you have HR Service Delivery: Prior experience in HR Service Delivery and managing Contingent Worker Programs.
4. Do you have Technical Skills: Advanced knowledge and experience with Microsoft Excel.
5. VNDLY Configuration: Handson experience with VNDLY configuration (Nontechnical).
6. Must be a US Citizen or Green Card holder.
Employment Type
Full Time
