Sales Support Assistant
Sales Support Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role: Sales Support Assistant
As a Sales Support Assistant you will play a key role in supporting the sales team handling customer documentation and ensuring smooth office administration. This position requires excellent organizational skills technical support capabilities and the ability to collaborate with crossfunctional teams to deliver exceptional customer service.
Responsibilities:
- Customer Service and Sales Support:
- Respond to service consultations and customer orders via CRM or telephone.
- Provide remote diagnosis and technical support to service agents.
- Service Coordination:
- Dispatch and schedule service providers for doortodoor (D2D) services.
- Coordinate delivery and handle the selection or repair of old parts inhouse following the instruction manual.
- CrossFunctional Collaboration:
- Collaborate with sales marketing and product development teams to ensure customer needs are met effectively.
- Office Administration:
- Manage office operations ensuring office supplies are organized and readily available.
- Maintain accurate records and documentation to support sales and service processes.
Requirements:
- At least 5 years of experience in sales support customer service or a related field.
- Strong organizational and multitasking skills.
- Excellent communication skills both verbal and written.
- Must be fluent in English and Chinese.
- Technical aptitude for remote diagnostics and support.
- Proficiency in CRM tools and office software (e.g. Microsoft Office Suite).
- Ability to work collaboratively with crossfunctional teams.
Employment Type
Full Time
