Italian Technical Support Agent
Italian Technical Support Agent
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Job Description
Job Title: Italian Technical Support Agent (Onsite)
Location: Malta (Local candidates only)
Job Type: Fulltime
Department: Technical Support
About Us:
Welcome to Company Name where technology meets exceptional customer care! We are a forwardthinking company committed to providing innovative solutions and toptier support to our customers. Our mission is to make every interaction seamless and efficient and were on the lookout for a passionate Italian Technical Support Agent to join our vibrant team in Malta. If youre an enthusiastic problemsolver with a love for technology and a knack for helping people we want to hear from you!
Position Overview:
As an Italian Technical Support Agent at Company Name youll be the first line of defense for our Italianspeaking customers helping them resolve technical issues and ensuring they enjoy a smooth uninterrupted experience. Youll be right at the heart of the action collaborating with your team and providing support through various channels. You will thrive in a fastpaced dynamic environment and play a key role in delivering exceptional technical support for our products and services.
Key Responsibilities:
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Tech ProblemSolving: Provide expert technical assistance to Italianspeaking customers via phone email and live chat solving issues efficiently and with a positive attitude.
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Diagnose & Troubleshoot: Identify and resolve technical issues related to hardware software and networking ensuring customers have the answers they need to keep their operations running smoothly.
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Customer Empathy: Listen actively to customers offering clear concise guidance and support in their preferred language all while making them feel heard and valued.
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Collaborate with Teams: Work closely with internal teams to escalate complex issues and ensure that all technical solutions meet the highest standards of quality.
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Improve the Experience: Continuously seek ways to improve the customer experience offering proactive solutions and ensuring that our services evolve alongside customer needs.
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Documentation: Maintain detailed records of each customer interaction and resolution ensuring that knowledge is shared across the team for consistency and future reference.
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Product Expertise: Become a product expert understanding all features functionalities and common technical challenges so you can provide the best possible support.
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Feedback Loop: Gather customer feedback to contribute to product improvements and help shape the future of our services.
Requirements:
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Fluency in Italian (both written and spoken) is a must.
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Proficiency in English (written and spoken) to communicate with international teams.
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Strong technical knowledge and experience in troubleshooting software hardware and networking issues.
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Previous experience in a technical support or customer service role ideally with a focus on IT or technology.
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A patient and empathetic personality with excellent communication skills to engage customers and explain solutions clearly.
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Strong problemsolving and analytical skills youre the person who can think outside the box when things get tricky.
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Ability to work well independently and collaborate with a diverse dynamic team.
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Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
NicetoHaves:
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Familiarity with CRM tools (e.g. Zendesk ServiceNow).
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Basic knowledge of networking concepts system administration and troubleshooting protocols.
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Experience in a similar industry (telecommunications SaaS etc. or customer service in a technical environment.
Why Youll Love Working with Us:
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A Collaborative & Supportive Team: Work alongside passionate colleagues who are always ready to collaborate share knowledge and help each other succeed.
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Competitive Salary & Benefits: We offer a competitive salary health insurance and other great benefits to ensure your wellbeing.
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Continuous Learning: We believe in developing our people. Youll have access to training professional development opportunities and the chance to grow within our company.
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TechFocused & ForwardThinking Environment: Be part of a company at the cutting edge of technology where every day presents new challenges and opportunities for growth.
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Work in Beautiful Malta: Join our team and experience life in one of Europes most vibrant and scenic locations. Malta is not only a hub for technology but also offers a fantastic worklife balance with its stunning landscapes rich culture and friendly community.
Employment Type
Full Time
