Technical Project Lead
Technical Project Lead
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
ABOUT ARTERA
Our Mission:Make healthcare #1 in customer service.
What We Deliver:Artera (formerly WELL Health) is the patient communication platform that delivers happier staff healthier patients and more profitable organizations. We enable twoway conversations between patients and their healthcare teams through secure multilingual messaging across multiple channels including text email and telephone. By unifying disjointed touchpoints into a single intuitive channel Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.
Our Impact:Artera helps 500 healthcare providers facilitate more than 1 billion messages for 40 million patients annually.
Our awardwinning culture: Since founding in 2015 Artera has consistently been recognized for its innovative technology business growth and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies; Deloitte Technology Fast 500; Built In Best Companies to Work For 2024. Artera has also been recognized by Forbes as one of Americas Best Startup Employers Newsweek as one of the Worlds Best Digital Health Companies and named one of the top 44 Startups to Bet your Career on in 2024 by Business Insider.
The Technical Project Lead (TPL) at Artera plays a pivotal role in ensuring the seamless integration of our innovative healthcare communication solutions with client systems. This role combines technical expertise with customerfacing responsibilities acting as the cornerstone for successful implementations. TPLs work closely with both internal teams and external stakeholders to design build test and deploy solutions that meet client needs and exceed expectations.
As a TPL youll lead technical implementations providing best practice recommendations and troubleshooting issues during testing and deployment. Youll collaborate with Integration Engineers to ensure solutions meet customer needs while advocating for process improvements based on realworld insights.
Responsibilities
- Lead customerfacing work managing internal and external calls to ensure alignment and clear communication.
- Troubleshoot technical issues and provide effective resolutions during the implementation process.
- Manage endtoend technical implementations ensuring seamless integration and deployment.
- Consult with clients throughout the implementation process translating technical concepts into actionable solutions.
Requirements
- Bachelors degree with 2 years in a customerfacing technical role.
- 1 years of experience with HL7v2 FHIR and other common standards of healthcare system data exchange solutions.
- Handson experience with systems like Mirth or Rhapsody.
- Familiarity with APIs (preferred but not required).
- Exceptional troubleshooting and analytical skills
Bonus
- Experience with EHR systems
- Familiarity with interoperability tools like IRIS.
- Background in healthcare IT integrations or system migrations.
$97000 $129000 a year
The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.
Tier 1 Salary:
Market:
LOCATION
Artera values inperson collaboration and is currently hiring in the following US cities: Santa Barbara Los Angeles San Francisco/Bay Area Kansas City Seattle Denver Chicago Boston and Philadelphia (Wayne).
Artera HQ is in Santa Barbara CA with an additional US office located in Philadelphia (Wayne) PA. If you live in the Santa Barbara or Philadelphia area your role will be hybrid and you will be expected to work out of your designated office location regularly following local office guidelines. While three days a week may be a general guideline the specific requirement will be set regionally based on the needs of the local office and the role.
If you live in one of our other hubs your role will be remote to start. As our team continues to grow in these cities Artera will explore opening offices in these locations but there is currently no timeline in place for that. Once that happens inoffice attendance will similarly follow regional expectations with flexibility to align with the local offices norms and the specific job requirements.
WORKING AT ARTERA
Company benefits Full health benefits (medical dental and vision) flexible spending accounts company paid life insurance company paid shortterm & longterm disability company equity voluntary benefits 401(k) and more!
Career development Manager development cohorts employee development funds
Generous time off Company holidays Winter & Summer break and flexible time off
Employee Resource Groups (ERGs) We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs job requirements and individual qualifications. All candidates are considered without regard to race color religion gender sexuality national origin age disability genetics or any other protected status.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation please reach out to
DATA PRIVACY
Artera values your privacy. By submitting your application you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our.
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality integrity and availability of the organizations systems and data including safeguarding Arteras sensitive information such as Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies regulatory requirements and applicable standards and frameworks by implementing safeguards monitoring for threats reporting incidents and addressing data handling risks or breaches.
Required Experience:
Senior IC
Employment Type
Full-Time
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