Client Accounts Billing Clerk
Client Accounts Billing Clerk
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Job Description
If you are a current Linnaeus Associate you will need to apply internally. In order to do this please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title:Client Accounts Billing Clerk
Salary: 25652.00 per annum
Location:Paragon Wakefield
Job Type: Permanent fulltime
Hours: 40
OVERVIEW
This role is an integral part of whole Paragon team with the focus on providing excellent customer/client service throughout the financial journey for the client including insurance billing payments and debt management.
KEY RESPONSIBILITIES
Leadership
Demonstrate collaborative teamwork with all services within Paragon Referrals to enable high standards of clinical care to the pet whilst providing excellent standards of customer service to clients/customers
Support your teammates and be flexible to the needs of the team
Promote a positive culture embrace and uphold Paragon Referrals core values
Be professional and empathetic to our customers/clients/colleagues at all times
Workforce
Work confidently competently and promptly in all areas of the client/customer financial journey billing of procedures and surgeries providing financial updates to clients and offering our Pet Postcard service answering incoming calls and reconciling invoices whilst having knowledge of the whole client care remit including the receiving of referrals from clients booking of consults/procedures with customers all aspects of the front of house customer journey on reception.
Communicate effectively with colleagues customers and clients
Understand and adhere to all GDPR legislation and internal processes and policies
Resolve low level complaints from clients/customers to prevent further escalation
Utilise processes that touch thecustomer/client for example PMS forms inboxes websites etc.
Growth
Identify areas for improvement in the service offered by the Client Accounts Team and make suggestions / support changes.
Maximise your working time to ensure you are always working effectively and efficiently
Prevent the generation of debt by following internal processes in relation to estimates insurance payments etc
Experience
Previous customer care experience
Ability to work within a professional and skilled multidisciplinary team
Experience in the veterinary industry
Experience of handling low level complaints to prevent escalation
Knowledge
All aspects of Microsoft Office programmes
Good understanding of GDPR
Understanding of the referral process in the veterinary industry
Understanding of the insurance claims process
Qualifications
GCSE grade C or above (or equivalent) in English & Maths
BVRA bronze silver gold
Customer service certificates courses of qualifications
Skills & Abilities
Excellent communication and interpersonal skills
Excellent problemsolving skills with a cando attitude
Other qualities
Ability to work as part of a team
Attention to detail
Ability to prioritise tasks
Organisational and time management skills
Ability to work well under pressure
HEALTH & SAFETY
You will need to be fully aware and comply with all Health and Safety matters and policies pertaining to yourself team clients and customers.
Paragon is a purposebuilt diplomateled multidisciplinary referral hospital. It is situated just outside the city of Wakefield. The centre opened its doors in 2018 so the facilities are still new and benefit from a clean and modern design.
Our extensive modern facilities allow our teams to deliver the highest quality of care and ensure patients get the best possible treatment. The team also comprises of globally recognised diplomates in medicine oncology anaesthesia soft tissue surgery orthopaedics cardiology neurology and ECC.
The hospital benefits from being close to the beautiful rural Yorkshire countryside yet also has excellent main road links via the M1 and M62. We are within easy access of Leeds and Manchester as well as Leeds and Bradford airports.
Our Vision is: To be recognised as the UKs leading veterinary group committed to excellence in all that we do delivered through high quality practices who share a common ethos.
Our Values are Leadership with Integrity Learning & Innovation Lifetime Commitment to Quality Care
Interested If you would like to apply for this role please click Apply at the top of the page. Or for any questions please contact
At Linnaeus we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
#LIGP1 #LIOnsite
Salary Value: 25652.00 per annum;
We are proud to be Linnaeus part of Mars.
Linnaeus is a forwardthinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health the largest veterinary company in the world allows us to focus on advancing the veterinary profession to provide industryleading pet care and unique career opportunities for our people.
Why Linnaeus
We pride ourselves in offering highquality excellence of service and clinical care for our clients and their pets
We lead on sustainability and collectively drive positive change for people pets and the planet
We prioritise your mental health and wellbeing valuing equity diversity and inclusion
We support your personal and professional development with bestinclass career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equalopportunity employer and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role please click the Apply button or for more information or please reach out directly to our Talent Acquisition team at
Employment Type
Full-Time
