Skills and Experience: We are seeking a seasoned Software Developer with over 10 years of experience in IT platform implementation in a technical capacity. The ideal candidate should be wellversed in software engineering best practices including deployments and integration operations support troubleshooting and monitoring. Proficiency in DevOps CI/CD practices and tools is essential. Experience with the Google Cloud Platform (GCP) UNIX/LINUX Shell scripting and ORACLE DB all highly desirable.
The successful candidate should possess the ability to diagnose and troubleshoot userfacing service incidents and outages with expertlevel skills across different levels of the solution stack. A solid understanding of application clustering/load balancing concepts and technologies along with knowledge of security best practices is crucial. The candidate should excel in a distributed team environment be able to work oncall and demonstrate expertise in monitoring distributed systems application architectures. Exposure to and maintenance of configuration management tools at scale is a plus.
Responsibilities:
Web Applications: Deployments and integration Operations support Troubleshooting Monitoring
MS Windows: Deployment and operation support (Provider Registration website)
WebMethods IS: Administration Configuration Deployment Operation and upgrades
WebMethods Batches: Operation support Development Nightly batches monitoring Recovery Daily report to WSIB on a rotation basis
Hospital EDI: Conformance testing for EDI 837 and EOB Daily monitoring and support
Adjudication Engine: Nightly file processing monitoring on a rotation basis Bills reprocessing HEAT Ticketing Work with Client Vendor & Solution Architecture support team when needed
Oracle Payables: Daily file processing monitoring Operational support
Middleware Support: Upgrades and patches Work with TA DBA Network Systems (Windows and Unix) Enterprise Management Verification after upgrades and infrastructure changes
DR (Disaster Recovery): Yearly test support Planning Internal preparation Multiple web applications WebMethods batches Provider Registration Resolving issues found by Client
Environments Support: GCP (Dev and QA) UAT PROD DR Work with Technical Architects and DB Systems Network & Production control teams Verification after devices replacement or software patches
Client Support: WSIB Providers Hospitals
Internal Teams Support: Business CSM PMG Product Technical teams Gateway
GitHub: Admin for Projects repositories
Vulnerabilities: Work with systems teams to remediate identified vulnerabilities with Web applications Middleware Operating Systems
Yearly Escrow: Compile final package for Project
ON Call: Oncall duties (details TBC)
On call:
1. TCC in case that monitoring in Prod or UAT created alerts that result in a page out. This type happens out of hrs around 2 or 3 times per Quarter.
2. Internal monitoring for the batches. The system autopages the person on current rotation (one of 2 resources) who is scheduled to take care of the batches during that current three month period. This happens unpredictably around a dozen times per month on avg and some are during work hrs. Depending on the specific issue it may require immediate attention.
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