Parking Manager - Airport
Parking Manager - Airport
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Job Description
bout Us:
One of the reasons why we are the nations leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72 years we understand what it means to earn Every Thank You which is treating our clients partners guests and team members with utmost respect and courtesy. As one of the largest privately held management companies we have the experience passion and the knowhow to withstand the test of time and to disrupt the new marketplace with exploding new technologies.(About Us. Our Legacy)
Culture:
We have a strong distinctive culture a culture that is heavily influenced by a shared vision style and values. Our company values are the glue that binds our business clients and team members. There are some common traits that contribute to our unique culture. Clear values caring loyalty humility and a deep commitment to community are just a few of them. These characteristics often steer our decisionmaking and define the way we treat our customers clients suppliers and team members. We guard these values and attributes fiercely.
About the Position:
As an operations manager you will manage a team and provide guidance and support to ensure all work is performed to the highest standards. In this role you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities including those embodied by our company core values as follows:
Accountability
- Work with leadership to carry out Company directives and incentives to drive business.
- Analyze information and processes and develop more effective or efficient processes and strategies.
- Generate reports and present information to upperlevel managers or other parties.
- Responsible for the hiring training coaching and counseling process of team members to ensure performance standards are met.
- Maximizes profitability by controlling expenses and efficiently managing operational staff.
- Approve timecards and manage labor hours.
- Manage annual operating budget and expenditures.
- Compile location sales data and coordinate with the Companys audit team to ensure all revenue is captured timely and accurately.
- Work with vendors to ensure that the property is adequately supplied (uniforms signage etc..
- Report all maintenance and equipment repairs to the client and assist as needed
- Maintain continual communication with the client guests and corporate leadership.
Profitability
- Monitor financial performance including revenue expenses and labor costs.
- Implement costcontrol measures to maximize profitability while maintaining service quality.
- Identify opportunities for revenue growth through promotions pricing strategies or additional services.
- Analyze financial data and implement strategies to maximize profitability such as optimizing staffing levels and pricing structures.
- Set and track key performance metrics related to operational efficiency customer service and financial performance.
- Accountable for meeting or exceeding established performance targets.
Exceptional Service
- Train and motivate staff to provide exceptional customer service.
- Address customer inquiries concerns and complaints in a professional and timely manner.
- Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
- Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
- Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.
Communication
- Foster clear and open communication within the team and with other departments.
- Coordinate with property management to ensure a seamless guest experience.
- Conduct regular meetings with staff to relay important information and gather input.
Family
- Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
- Encourage a healthy worklife balance for team members.
- Offer opportunities for professional growth and development within the department.
About YOU:
The ideal candidate will possess strong leadership skills excellent organizational abilities and a passion for providing topnotch parking services. He/she will also possess the following experience and key attributes.
Your Qualifications:
- Strong understanding of business management financial and leadership principles.
- Excellent communication leadership coaching and conflict resolution skills.
- Ability to work in a highenergy environment handle multiple tasks and work within time constraints.
- Ability to analyze processes and information identify problems and trends and develop effective solutions and strategies.
- Commitment to providing exceptional service to customers and support to staff members.
- Must have and maintain a valid drivers license.
- Must be able to drive a manual transmission vehicle.
- Must have at least 3 years of managerial experience.
- Knowledge of and working skills in Microsoft Office Suite.
- Prior experience working within the hotel / hospitality industry is preferred.
- A 4year degree is preferred but not required.
What We Can Offer You for All Your Hard Work:
- The Company provides a full range of benefits such as paid vacation sick and holidays as well as health insurance plans life insurance options including a 401K plan.
- The building of supportive professional relationships.
- Job training and career development.
- Ability to participate in the Companys bonus program.
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. As part of this commitment Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed please email:describing the accommodation.
Required Experience:
Manager
Employment Type
Full-Time
