Practice Manager - Glendale
Practice Manager - Glendale
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Job Description
About Our Company
Were a physicianled patientcentric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating valuebased care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to highquality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth @citymd @villagemd @villagemedical @westmedgroup @starlingphysicians or @bmctotalcare.
Job Description
The Practice Manager facilitates the daytoday clinical operations across multiple practices including managing patient staff and provider interactions and maintaining a servicebased approach to issue resolution. Leveraging strong practice management experience this leader collaborates with Clinical Leads and providers to promote the highest standards of quality of patient care by appropriately resolving issues at the practice level. The Practice Manager proactively provides support and training to staff while encouraging their abilities to effectively address triage calls and service recovery.
How You Will Get Things Done:
Ensure the practices performance in effective valuebased care including completion of AWVs care gap closures accurate coding capture Key Performance Indicators (KPIs) appropriate access and followup for patients and executing against the Practice Operating Plan
Oversee all clinical support staff including Medical Assistants and Patient Reception Specialists and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands including proactive involvement in employee mentoring coaching and discipline
Assist providers in the delivery of patient care and work with providers to resolve all emergent patient or clinical issues promptly
In conjunction with Talent Acquisition lead the recruitment selection and hiring process for clinical positions and oversee onboarding of new employees
How You Will Build Trust:
Educate and communicate with staff and providers on the why behind the importance of valuebased care and ensure all members of the care team feel directly involved and accountable for providing highquality care to patients
Function as a key communication point within the practice and among providers
Act as the initial point of escalation for any staff provider or patient concern
Develop strong relationships with staff and leverage relationships to assist staff with understanding and interpreting organizational and clinical changes positively
How You Will Innovate:
Ensure appropriate orientation of new employees and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands
Ensure clinical staff meetings and huddles are performed successfully
Assist with the onboarding launch and integration of new Village Medical clinics
Experience to Drive Change:
Bachelors Degree preferred or 3 years of relevant experience in lieu of degree
3 years minimum clinical or clerical experience in primary care or similar practice setting
1year direct supervisory experience
Previous experience managing multiple clinics and 18 providers preferred
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and applicants.Our Companydoes not use chat rooms for job searches or communications.Our Companywill never request personal information via informal chat platforms or unsecure email.Our Companywill never ask for money or an exchange of money banking or other personal information prior to the inperson interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visithttps://www.consumer.ftc/JobScamsor file a complaint athttps://www.ftccomplaintassistant/.
Required Experience:
Manager
Employment Type
Full-Time
