Field Engineer Technician - Tier 3
Field Engineer Technician - Tier 3
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Job Description
Overview/ Job Responsibilities
Sev1Tech is seeking a Tier 3 level Field Engineering Technician who will be regionally located throughout the Continental United States (CONUS) to provide IT support requiring handson intervention at DHS facilities and sites lacking local IT support.
Responsibilities include but are not limited to:
- Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
- Determine the nature of a service outage at a location and initiate response activity to restore service
- Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
- Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
- Coordinate troubleshooting with other Tier 3 engineers as needed
- Coordinate with product vendors as needed communicating issues needing priority vendor attention and support
- Escalate issues to program leadership as needed
- In performing the above responsibilities coordinate closely with the customer team leads contract managers and vendorsas necessary
Minimum Qualifications
- BA or BS degree OR a High School degree AND four 4 plus) years of experience performing IT technical support for federal customers
- Experience responding to oncall requests
- Experience rapidlydeploying to customer locations and facilities within preagreed to timeframes
- Knowledge of and experience troubleshooting routers switches firewalls servers and desktop computing devices
- Experience documenting troubleshooting activitiesand results
- A record of effective communication with customers and managers throughout the problemsolving process
- Expertise with CISCO products
- Experience with CA products
- Experience with Palo Alto firewall products
Ability to provide proof of U.S. Citizenship in order to obtain a Dept of Homeland (DHS) Public Trust clearance
Desired Qualifications
- Secret Clearance
- DHS Experience
- Certifications: CCNP CCIE Palo Alto F5
About Sev1Tech LLC
Welcome to Sev1Tech! Founded in 2010 we are proud to be a leading provider of IT modernization engineering and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.
At Sev1Tech our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication we can make a significant impact on the communities we serve.
Join the Sev1Tech family where your potential for greatness is limitless! Here you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.
Ready to take the next step Apply directly through our website: Sev1Tech Careers and use the hashtag #joinSev1Tech to connect with us on social media!
For any additional questions or to submit referrals feel free to reach out to.
Required Experience:
IC
Employment Type
Unclear
