Support Engineer
Support Engineer
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Job Description
Join LiveU Customer Success group and become part of professional unique and global team!
In this position you will get to know all LiveU s products and services provide daily service and technical support for LiveU s customers communicate daily with the global T1 and T2 support teams in LiveU and much more!
ABOUT LIVEU
With over 3000 customers in 130 countries LiveU s technology is the solution of choice for global broadcasters news agencies sports and entertainment streaming live video to TV mobile online and social media. LiveU Solutions are widely used by leading broadcasters and production companies in Australia and New Zealand.
LiveU is the market leader for live news and dynamic sports coverage with flawless 5G 4K HEVC live streaming and remote production. Together with its cloudbased management and nextgen IP distribution platforms LiveU offers the most costeffective endtoend contribution production and distribution solution.
LOCATION: SYDNEY Australia
(Not open for relocation)
Key Responsibilities:
- Provide exceptional customer service experience via phone email and online chat.
- Take ownership of the customers requests and/or issues troubleshoot provide assistance and best practices.
- Familiarize and understand LiveUs customer operations/workflows and products.
- Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
- Work closely with numerous stakeholders and departments within the company.
- May need to provide support off working hours in special cases.
- Take part in Operational technicalrelated activities (Preshipment installation and testing RMA handling Local testing as part of User Acceptance Test etc..
Requirements :
- 12 years of customer support experience in hardware an advantage for softwarebased tech companies.
- An Advantage: 1 years of experience with live video streaming equipment and platforms.
- Highly serviceoriented and able to voice and understand the customer.
- Ability to multitask and work in a highdemand environment (broadcasting livestreaming).
- Technical education or background.
- Up to 2 monthly weekend shifts (remote)
- Excellent communication and presentation skills.
- Ability to work in close collaboration as part of a team exceptional interpersonal skills.
- Driven by values of Accountability attention to detail and proactivity.
- Independent and fast learner
Remote Work :
Yes
Employment Type :
None
Employment Type
None
