VIP Account Manager

Our VIPdepartment is growing and we are looking fornew talent to join us on our journey!

Working at our company means working at a young international and fastpaced iGaming and technologycompany that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun!

Youll be an essential member of the VIP Team providing an unbeatable experience for our VIP clients. You will provide a service that exceeds our customer expectations taking ownership and ensuring queries and issues are resolved on the first contact. Youll be working in a fastpaced environment which is constantly evolving and innovating putting our customers at the heart of everything we do.

Your daily tasks will be

• Building longterm customer relationships to increase engagement and gain the loyalty and trust of VIP players;
• Taking ownership of the assigned portfolio and managing players proactively;
• Delivering outstanding service to VIP players through chat and telephone calls ensuring their needs are met promptly and effectively while maintaining a high level of professionalism and personalisation.
• Acting upon opportunities that drive retention growth and reactivation monitoring new potential VIPs increase product and brand knowledge;
• Carrying out daily reviews of biggest winnings and losses take advantage of most recent player betting behaviours;
• Identifying and providing datadriven solutions and applying the best industry practices in solving queries and taking full ownership of escalated customer issues;
• Analysing the performance of your portfolio key KPIs;
• Applying the best practice in relation to hosting and attending events which will require frequent travelling.
  

What we expect from you

• At least 3 years experience within the online gaming industry;
  
• Understanding of cryptocurrencies sports betting and casino games;
  
• Very good English language skills both written and verbal. Any other language skill is a plus;
  
• Excellent writing and communication skills with an eye on detail;
  
• Commitment to delivering the absolute best VIP experience;
  
• Proactive and positive mindset ability to handle stressful situations and challenging conversations with the customers;
  
• Ability to multitask and priorities the daily workload;
  
• Project management skills.
  

Benefits that support your growth wellbeing and worklife balance

• Generous learning & development package: personal development opportunities & trainings companywide knowledge sharing & trainings.
• Opportunity to Invest: Become a part of the Groups venture fund Slice of Yolo and invest in our future.
• WellBeing Focus: Monthly sports allowance three wellness days per year and private health insurance.
• Celebrating Together: Birthday day off additional paid vacation days for personal life milestones (like your childs first school day marriage and more).
• Recognition for Milestones: Enjoy tenuredriven benefits to celebrate your personal and professional journey with us.
• Comfortable Work Environment: Cozy offices with an abundance of fresh fruit snacks drinks and a positive atmosphere.
• Unforgettable Events: Attend legendary events and network with colleagues across the entire Group.
• Temporary Remote Working Options: Enjoy flexibility with opportunities to work remotely.
• Free Parking: Office parking available.
• The companys provided mobile plan through Epic with the plan set according to your role.

If you feel excited but would like to hearmore dont hesitate toapply and we will sort everything out as we go!

Yolo Groupbrings nextlevel innovation to the worlds of gaming fintech blockchain and more. Serving millions of users worldwide the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun fast and fair products and services. Powered by a team of900 Yoloersfrom60 different nationalitiesaround the world the Yolos disruptive DNA is matched only by a desire to take everything we work on to the moon.