Assistant Manager Reservation
Assistant Manager Reservation
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a detailoriented and customerfocused Assistant Manager Reservation to join our team in Visakhapatnam India. In this role you will play a crucial part in managing our reservation department ensuring exceptional guest experiences and driving business results through efficient operations.
- Lead and oversee all aspects of the reservation department ensuring adherence to service standards and company policies
- Manage and coordinate individual and group reservations maximizing revenue opportunities
- Develop and implement strategies to improve reservation processes and guest satisfaction
- Train mentor and supervise reservation team members fostering a collaborative and goaloriented work environment
- Monitor and analyze reservation trends occupancy rates and revenue metrics to inform decisionmaking
- Collaborate with other departments to ensure seamless guest experiences from booking to checkout
- Handle complex reservation inquiries special requests and guest concerns professionally and efficiently
- Maintain accurate records of guest and employee requests ensuring proper followup and resolution
- Conduct regular team meetings to share updates address challenges and recognize achievements
- Stay updated on industry trends competitor offerings and best practices in reservation management
Qualifications :
- Previous leadership experience in a similar role within the hospitality industry
- Proven experience with Property Management Systems and reservation software
- Strong knowledge of reservation procedures and revenue management principles
- Excellent verbal and written communication skills with a focus on customer service
- Demonstrated ability to guide coach and motivate team members
- Proficiency in Microsoft Office Suite and other relevant software applications
- Bachelors degree in Hospitality Management or related field preferred
- Strong problemsolving and decisionmaking skills
- Ability to work flexible hours including weekends and holidays as required
- Detailoriented with excellent organizational and multitasking abilities
- Adaptability to changing priorities and ability to work well under pressure
- Fluency in English; knowledge of additional languages is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
