Service Desk Engineer- HVAC support
Service Desk Engineer- HVAC support
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Job Description
1. Technical Support Executive HVAC Systems
Provide remote troubleshooting and customer support for air conditioning systems. Diagnose AC issues guide users through solutions and escalate complex cases to field technicians. Maintain issue logs and contribute to knowledgesharing resources.
2. Customer Support Engineer Air Conditioning
Handle inbound/outbound queries related to AC performance connectivity and troubleshooting. Assist customers with error codes smart AC controls and coordinate with service teams for onsite support. Ensure accurate documentation and timely resolution.
3. Remote Technical Support AC Troubleshooting
Resolve ACrelated technical issues remotely including smart connectivity and appbased controls. Provide excellent customer service maintain call logs and track complaint resolution. Experience with HVAC systems CRM and troubleshooting tools preferred.
4. Service Desk Engineer HVAC Support
Deliver customer support for AC breakdowns and performance concerns. Diagnose issues offer stepbystep troubleshooting and coordinate field service visits. Monitor service status and improve resolution times.
5. Smart AC Support Specialist
Assist customers with WiFi/Bluetoothenabled AC units troubleshooting smart controls and connectivity. Provide remote technical support ensure customer satisfaction and escalate critical issues for onsite resolution.
Requirements
- Diploma/Degree in Mechanical Electrical or HVAC Engineering (Preferred).
- 14 years of experience in technical support preferably in the HVAC industry.
- Experience in customer service/help desk roles is an added advantage.
Educational & Professional Requirements: Diploma/Degree in Mechanical, Electrical, or HVAC Engineering (Preferred). 1-4 years of experience in technical support, preferably in the HVAC industry. Experience in customer service/help desk roles is an added advantage.
Employment Type
Full Time
