Client Services Engineer
Client Services Engineer
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
Aversan Inc.www.aversan is a trusted multiservice engineering and electronics manufacturing company. Aversan delivers leadingedge and reliable safetycritical electronics and software systems to the aerospace defense and space industries. We are currently seeking a qualified Client Services Engineer to join our team.
Job Type: Hybrid
Responsibilities
TheClient Services Engineer provides advanced technical support for encryption and cybersecurity solutions. This role involves diagnosing and resolving complex customer issues collaborating with engineering teams product managers and thirdparty vendors and ensuring seamless integration of security products in various environments.
This is a hybrid role requiring inoffice presence three days per week (Tuesday to Thursday) with remote flexibility on other days.
Location: Ottawa OntarioJob Type: Hybrid
Responsibilities
- Provide Level 2 to 3 technical support for encryption and cybersecurity products via phone and electronic communication.
- Troubleshoot system configurations product functionality and software issues to diagnose and resolve customer challenges.
- Analyze logs and error messages assess system environments and provide technical guidance.
- Recommend solutions workarounds and best practices for product implementation.
- Assist customers in integrating security products with thirdparty solutions.
- Reproduce previously unknown issues document findings and collaborate with engineering teams to escalate fixes.
- Support customers with the implementation of hotfixes and patches while ensuring minimal disruption.
- Maintain clear and thorough documentation of customer interactions solutions and troubleshooting processes.
- Bachelors Degree in Engineering Computer Science or a related field.
- 3 to 5 years of experience in a technical support role troubleshooting network security or encryptionrelated products.
- Familiarity with FIPS (Federal Information Processing Standards) and other NIST requirements.
- Understanding of encryption cryptographic key management and security protocols.
- Knowledge of Docker/Containers and Kubernetes.
- Familiarity with public cloud platforms such as AWS VMware vCloud Air and Microsoft Azure.
- Strong customer service skills with the ability to explain technical concepts clearly.
Work Schedule & Travel
- Primarily 9 AM 5 PM EST with occasional work from 11 AM 7 PM EST.
- Oncall support rotation for afterhours and weekend support (as scheduled).
- Occasional travel may be required.
Why Join Us
- Work on cuttingedge encryption and cybersecurity technologies.
- Hybrid work model with inoffice and remote flexibility.
Employment Type
Full Time
Key Skills
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