Multilingual Technical Support Specialist
Multilingual Technical Support Specialist
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Job Description
Job Title: Multilingual Technical Support Specialist
Location: Athens Greece
Employment Type: FullTime
Job Summary
We are seeking a dedicated and dynamic Technical Support Specialist to join our team in Athens. The ideal candidate will be fluent in at least one of the following languages: Polish Slovak Spanish French Danish Czech or Dutch. In addition a strong command of the English language is essential. This role is responsible for providing highquality technical support and ensuring customer satisfaction across multiple regions.
Key Responsibilities
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Technical Assistance:
Provide timely and effective technical support via phone email and chat for our diverse client base. -
Issue Diagnosis and Resolution:
Troubleshoot and resolve technical issues related to our products and services while escalating more complex issues to the appropriate teams. -
Customer Engagement:
Maintain a positive empathetic and professional attitude toward customers at all times. Communicate clearly in both the applicants primary language and English. -
Documentation:
Accurately document support requests technical issues and their resolutions to help build a robust knowledge base. -
Feedback and Reporting:
Collaborate with crossfunctional teams to share customer feedback and contribute to continuous improvement in product design and service delivery.
Required Skills and Qualifications
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Language Proficiency:
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Fluency in at least one of the following languages: Polish Slovak Spanish French Danish Czech or Dutch.
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Excellent verbal and written communication skills in English.
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Technical Skills:
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Strong troubleshooting and problemsolving skills.
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Familiarity with standard technical support tools and systems.
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Basic understanding of networking and software applications.
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Customer Service:
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Proven experience in a customerfacing role ideally in technical support.
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Ability to handle stressful situations and manage multiple issues concurrently.
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Work Environment:
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Comfortable working in a fastpaced teamoriented environment.
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Ability to work flexible hours if necessary to meet support demands.
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Preferred Qualifications
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Experience in a similar multilingual technical support role.
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Prior exposure to technical systems IT support or customer service platforms.
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Strong organizational skills and the ability to work independently as well as collaboratively.
Benefits
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Competitive salary and benefits package.
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Opportunities for professional growth and training.
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A supportive and inclusive work culture.
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The chance to work in a vibrant multicultural environment in Athens.
Employment Type
Full Time
