SUMMARY
The Banquet Server maintains high service standards and provides all orders and services that have been contracted on Banquet Orders. In the absence of leadership the Banquet Server is responsible for carrying out the details involved in the event or tasks relative to that particular shift.
ESSENTIAL DUTIES AND RESPONSIBILITES include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Display an outgoing friendly and welcoming personality to guests attendees and colleagues at all times
- Use professional guest relations and communications skills
- Display a full knowledge of event menus timing and luxury guest service
- Engage and genuinely interact with guests during events while anticipating their needs
- Maintain high level of attentiveness while serving guests
- Follow all directives instructed by the leadership team
- Display a positive attitude toward teamwork
- Maintain proficiency and consistency in practicing safe food handling skills
- Practice safe lifting and transporting techniques at all times
- Clear clean reset and maintain meeting space including tables and chairs during shift.
- Assist other Servers in offering the highest level of service.
- Understand the processes of delivery and removal of all product and equipment.
- Use great care and respect in working with all Fairmont Breakers equipment and property
- Work harmoniously with other hotel departments
- Follow all safety and sanitation policies especially when handling food and beverage
- Follow all protocols for dietary restrictions and allergies
- Ability to creatively present buffet / pod presentations
- Occasional secondary skills such as bartending bar setup and room setup
- Demonstrate pride in the Event department and Fairmont Breakers
- Report safety hazards immediately
- Display a congenial appearance and is well groomed at all times.
- Other duties as assigned
Qualifications :
QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum one year experience in Food & Beverage service preferably in an Events or Catering setting
- Must be able to speak read write and understand the English language at an advanced level.
- Requires excellent and polished communication skills
- Ability to solve problems and make rational decisions.
- Must have superior guest service abilities
- Possess a proven track record for guest satisfaction
- Possess a strong sense of urgency
- Display a pleasant and cheerful disposition
- Maintain a high level of integrity
- Display a confident and professional appearance at all times and always meet company grooming standards
- Adapt in difficult situations with problemsolving abilities and make decisions when necessary
- Show eagerness and capacity to learn
- Able to work flexible hours mornings evenings week days weekends and holidays
- Must be able to obtain a Food Handler Certification
- Must be able to obtain TIPs or Alcohol Safety Certification
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to walk throughout the hotel stand and exert wellpaced mobility for periods of up to 8 hours in length
- Must be able to lift up to 50 pounds
- Constant standing and walking throughout shift
- Able to move quickly and efficiently
- Requires grasping writing standing walking repetitive motions bending listening and hearing ability and visual acuity.
- Intermittently kneeling pushing pulling lifting
- Occasional ascending or descending ladders stairs and ramps
Additional Information :
What is in it for you:
- Hourly Rate: $23.00 USD
- Schedule based on Seniority and Business Demands
- This role will follow a CBA
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Remote Work :
No
Employment Type :
Parttime