Operations Coordinator
Operations Coordinator
Posted on :
29-03-2025
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1 Vacancy
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Job Description
Our client who provides hospitality services requires an Operations Coordinator to join their team. Reporting to the Chief Executive Officer (CEO) you will primarily be responsible for managing daily operations while supporting marketing initiatives to enhance brand visibility and drive revenue growth.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the hotel s daily operations ensuring all departments (housekeeping front desk food and beverage in partnership with local restaurants security and maintenance) run smoothly and efficiently while implementing strategies to improve operational efficiency and guest experience.
- Oversee the hotel s financial operations including managing budgets controlling costs and ensuring accurate bookkeeping to optimize profitability while identifying opportunities for increasing revenue across various departments.
- Oversee the hotel s online presence including updates to the website management of social media accounts and thirdparty booking platforms to increase brand visibility and guest engagement.
- Ensure a consistently high level of service cleanliness and overall guest satisfaction across all operational areas.
- Ensure the hotel complies with local health safety and legal regulations to ensure a safe working environment.
- Recruit train and lead staff fostering a teamoriented highperformance work environment that aligns with the hotel s business goals.
- Serve as the main point of contact for guests addressing concerns ensuring satisfaction and fostering loyalty with repeat and VIP guests.
- Implement systems to collect guest feedback and continuously improve services and guest experiences.
- Develop and implement sales and marketing strategies to enhance the hotel s market positioning increase brand visibility and drive revenue growth leveraging both traditional and digital marketing channels.
- Build and maintain strong partnerships with corporate clients event planners and travel agents to consistently meet or exceed an 80 annual occupancy rate.
Requirements
- Must have at least a bachelor s degree in hospitality management business administration marketing or related field.
- A minimum of three 3 years of experience in hotel operations management with at least two 2 years in a boutique or luxury hotel/resort/airbnb setting/property management.
- Proven experience in developing marketing activities to grow revenue and improve brand visibility.
- Must possess strong leadership and team management skills with the ability to motivate and guide staff to success.
- Excellent communication (verbal and written) interpersonal and customer service skills.
- Proficient in digital marketing including SEO social media management and content creation.
- Familiarity with hotel management software and online booking systems.
- Ability to analyze and manage budgets effectively.
- Ability to multitask and remain resultsoriented in a highpressure environment.
Must have at least a bachelor s degree in hospitality management, business administration, marketing or related field. A minimum of three 3 years of experience in hotel operations management, with at least two 2 years in a boutique or luxury hotel/resort/airbnb setting/property management. Proven experience in developing marketing activities to grow revenue and improve brand visibility. Must possess strong leadership and team management skills. Excellent communication (verbal and written) and interpersonal skills. Proficient in digital marketing, including SEO, social media management, and content creation. Familiarity with hotel management software and online booking systems. Strong financial management skills and ability to analyze and manage budgets effectively. Ability to multitask and remain results-oriented in a high-pressure environment.
Employment Type
Full Time
Key Skills
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