Head Bartender - Guards Bar

SCOPE OF POSITION

Your role will be responsible for creating and developing innovative seasonal and exciting cocktails for Guards Bar and at times other outlets across the Raffles London OWO.

Working closely with bar mangers to develop menus staff training and stock control. The role involves the ability to preempt and deliver a luxurious and highquality level of service whilst managing delivery and service targets ensuring a smooth and consistent service surpassing the guests expectations.

RESPONSIBILITIES (OR AREAS OF RESPONSIBLITIES FOR SENIOR POSITIONS)

Operation

• Leading the beverage programme in the bars and working with the Head of Bars and Bar Managers in ensuring the menus and drinks offering is relevant innovative and creative as well as the perfect .
• Working with the leadership team to ensure standards are set and kept.
• Recruiting training and managing all members of the bar teams.
• Working hands on across all bars and beverage outlets.
• Detailed and precise order taking and communication with guests in a friendly and professional manner.
• Building and developing good guest relations including problem solving and complaint handling.
• Preparing the department for service and managing time sensitive targets.
• Work closely with the wider food and beverage team.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Leadership

• To be a handson leader and mentor for your team and the wider hotel.
• To manage and take responsibilities for the coaching and development of the Guards  Bar and Guards bar team including conducting regular onetoones and annual appraisals
• To attend and represent the department at management meetings etc as required
• To support the team and assist with trouble shooting and resolving client and guest challenges as needed
• To strive for high standards across the department and to suggest and implement improvements where needed

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire Emergency and procedures
• Emergency procedures are rehearsed regularly with attendance records implemented and enforced to provide for the security and safety of guests and employees
• Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or preplanning a defence against them
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department

Qualifications :

QUALIFICATIONS SKILLS & EXPERIENCE

Essential

• Ability to communicate clearly and efficiently in English both verbal and written.
• Recent experience within in luxury bars or a similar role
• Market knowledge of competitors and event industry trends
• Strong food and beverage knowledge
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team
• Ability to multitask and remain calm under pressure
• To be detailoriented

Desirable

• Previous experience in cocktail bar and luxury beverage service.
• Previous experience managing or supervising a team.
• An understanding of the luxury sector.
• A passion for hospitality 

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years 35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Funfilled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30 at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values

Be You: Be creative innovative and enthusiastic showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work :

No

Employment Type :

Fulltime