Senior Account Growth Manager

Senior Account Growth Manager

Key Highlights:

• Job Title: Senior Account Growth Manager

• Location: Gateshead hybrid

• Reporting to: Head of Account Growth

About Us

SaleCycle powers campaigns for some of the worlds most recognisable brands. We help 500 enterpriselevel clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery.

Youll find our HQ in the North East of England founded in 2010 but since then weve been on an exciting growth journey with employees also based in France.

We leverage the latest tech and innovation to shape our products and deliver results. Our modern eventdriven microservices architecture runs on AWS and we embrace Golang as our preferred backend language for new services. All of this wouldnt be possible without our peoplethats why theyre at the heart of everything we do.

Our Values

At SaleCycle we care about peopleits our top priority. We prioritise wellbeing growth and innovation continuously pushing boundaries as a team and a company.

• Continuous Innovation: Collaborate innovate and celebrate!

• Premium : Excellence Delivered Every Time!

• High Curiosity: Embrace your inner childask why and listen!

• Proactive Collaboration: United we work together and lead the way!

• Ultimate Passion: Infuse passion into every action!

Role Overview

The Senior Account Growth Manager plays a pivotal role in overseeing a portfolio of strategic and highvalue clients ensuring their longterm success with SaleCycles solutions. This role not only focuses on client retention satisfaction and revenue growth but also includes leading strategic initiatives mentoring junior team members and driving innovation in client management practices. The Senior Account Growth Manager is expected to operate at a strategic level while maintaining a handson approach to client engagement.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of strategic and highvalue accounts ensuring exceptional client relationships.
• Conduct regular cadence with customers to ensure proximity and uncover growth opportunities.
• Build and maintain senior level relationships with clients understanding their longterm business objectives industry challenges and strategic priorities.
• Lead by example in upselling and crossselling activities setting best practices for other team members.
• Proactively identify opportunities for upselling and crossselling to drive revenue growth; own the full sales process from prospecting to closure.
• Develop and oversee the implementation of comprehensive strategic account plans that align SaleCycles solutions with client business objectives meeting and exceeding individual and team sales targets.
• Support and mentor Account Growth Managers fostering a culture of excellence and professional development within the team.
• Ensure successful renewal of client contracts by delivering exceptional service and value.
• Collaborate with internal teams to resolve client issues promptly and effectively while escalating concerns when necessary to ensure timely resolutions.
• Provide clients with tailored insights on industry trends product updates and best practices positioning SaleCycle as a trusted advisor.
• Monitor account health and prepare performance reports to track success metrics providing actionable recommendations to clients and internal stakeholders.
• Advocate for client needs and contribute to product roadmap discussions ensuring SaleCycles offerings remain competitive and aligned with market demands.
• Stay informed about competitors and market trends to position SaleCycle as a strategic partner and proactively share market intelligence within the organisation.

Skills and Competencies

Strategic Account Management

• Ability to manage a portfolio of highvalue and strategic accounts tailoring solutions to meet complex client needs.
• Expertise in building and nurturing relationships to align client objectives with SaleCycles offerings.Sales and Revenue Growth:
• Proven track record in upselling crossselling and driving consistent revenue growth within strategic accounts.
• Skilled in owning and executing the full sales cycle from identifying opportunities to closing deals.

Mentorship and Leadership

• Experience mentoring and supporting junior team members to enhance their professional development and maintain high performance.
• Ability to lead by example set best practices and foster a culture of excellence within the team.

Consultative Selling

• Strong ability to understand client challenges and position valuebased solutions to address their goals.
• Analytical mindset for crafting and executing comprehensive strategic account plans.

Client Relationship Management

• Exceptional relationshipbuilding skills with the ability to foster trust and cultivate longterm partnerships.
• Proficiency in maintaining regular touchpoints with clients to uncover new growth opportunities.

Problem Solving and Conflict Resolution

• Expertise in quickly identifying and resolving client issues while knowing when to escalate more complex concerns.
• Ability to transform client challenges into opportunities that strengthen relationships and enhance satisfaction.

DataDriven Insights and Reporting

• Skilled in monitoring account health preparing detailed performance reports and delivering actionable recommendations to clients and internal stakeholders.
• Strong analytical skills to leverage data for strategic forecasting and planning.

Collaboration and Stakeholder Management

• Proven ability to collaborate effectively across internal teams (Product Marketing Support) to address client needs and drive results.
• Experience advocating for client needs and influencing internal product roadmaps to stay aligned with market demands.

Industry and Market Knowledge

• Indepth knowledge of SaaS solutions industry trends and competitive landscapes positioning SaleCycle as a trusted advisor and strategic partner.
• Ability to proactively share market intelligence and insights to inform internal strategies and innovations.

CRM and Tools Expertise

• Proficiency in CRM systems (e.g. Salesforce HubSpot) and other account management tools to effectively manage client data and track key performance metrics.
• Experience in ensuring best practices in CRM usage and ensuring highquality data management.

Time Management and Organisation

• Excellent organizational skills to manage multiple highvalue accounts and competing priorities simultaneously.
• Ability to allocate time and resources effectively to meet both strategic and daytoday business goals.

Leadership in Strategic Initiatives

• Proven ability to lead strategic initiatives that align with businesswide growth objectives.
• Skilled in aligning team and individual efforts with overall organizational goals to drive sustained growth.

Qualifications and Experience

• 5 years of experience in account management customer success or a related role in SaaS with a proven track record of managing highvalue or strategic accounts
• Demonstrated ability to manage complex client relationships at an senior level and consistently exceed revenue targets
• Strong interpersonal communication and analytical skills with a focus on consultative selling and valuebased solutions
• Proficiency with CRM systems and account management tools with experience mentoring or training team members on best practices
• Proven ability to drive strategic initiatives influence internal stakeholders and contribute tobusinesswide growth strategies.

Perks & Benefits

We value our employees at SaleCycle so we offer great benefits perks and incentives in addition to a competitive salary.

Flexible hybrid working

25 days annual leave public holidays your birthday off increase holidays for length of service

Employee Assistance Program (EAP) including 24/7 GP access

Life Insurance 4x annual salary

Up to 5 matched pension contribution (salary exchange scheme)

Tech & Cycle to Work salary sacrifice schemes

Annual company meetup

Monthly social fund

Bonus schemes for innovation new business and employee referrals

Enhanced parental leave

Volunteering Days

Long Service Awards

Free parking at the office and monthly travel allowance

Annual training budget

Office snacks

Support & Equal Opportunities

If you have a medical condition or require adjustments to our process let us know so we can support you and ensure you have the best possible interview experience.

We are an equal opportunities employer and value diversity. We do not discriminate based on race religion gender nationality sexual orientation marital status disability or age.

Interested Apply now!

Wed love to hear from you! If youre excited about this opportunity and want to be part of a fastmoving innovative team apply today.

As part of our recruitment process successful candidates are subject to a DBS check. This cost is covered by SaleCycle.