Technical Support Specialist
Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
For our location inSkopje (North Macedonia) we are looking for a motivatedTechnical Support Specialist for 40 hours/week to start immediately or as soon as possible.
Tasks
- You will diagnose and resolve our corporate clients technical issues over the phone email and online chat in the areas of system configurations product functionality and bugs/enhancements.
- You create support tickets and process them to final resolution.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You remain alert to messages from the incident notification system and inform the response team when incidents arise.
- You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
- You escalate issues and tickets so that they may be considered for immediate action based on possible impact or SLA.
- You convey customer feedback to product development staff.
- You interact with other teams to provide comprehensive and highquality support.
- You help in user education.
- You are happy to work in a global team that uses a followthesun shift approach to provide 24/7 support to our customers.
Requirements
- You have a vocational education in information technology.
- You have experience in IT support.
- You have excellent logical analytical and problemsolving skills.
- You have a very high level of English (both written and spoken).
- You are customer focused must have good people skills be friendly and helpful.
- You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer netstat or other.
- You have a good understanding of IP Networking and protocols such as SMTP DNS and HTTP.
- You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow.
- You are a quick learner and selfstarter.
Bonus skills (you get plus points):
- You have knowledge/experience with HyperV and/or VMware virtualization platforms.
- You have previous experience in network/system administration.
- You have a deep understanding of the Windows Server operating system (file system registry memory model security model process model).
- You have knowledge/experience with Microsoft VSS.
- You hold industry acknowledged certification of related technologies.
- You are conversant with Linux.
Benefits
- Free space for innovation and independent action in a fastgrowing international company.
- Short decision paths and flat hierarchies in an open work atmosphere.
- Extensive Onboarding we equip you with a welcome kit 2 days Onboarding Bootcamp Mentoring Program and regular feedback meetings.
- Temporary Employee Exchange Program we provide the ability for you to work at our global office locations and explore the world (e.g. Berlin Madrid Malta Montral Washington D.C..
- Homeofficeoption and flexible working time.
- Unlimited contracts: were looking for hornets to grow longterm with us.
- BeActive Bonus: well keep you healthy with an allowance for your membership in fitness and sports clubs.
- Referral Bonus: we pay 1500 for each referral who is successfully hired by us!
- Office Dogs are welcome you dont have to leave your dog alone at home!
- Team events like Laser Tag Office Movie Nights Foodie Fridays and much more let yourself be surprised!
Do you want to help shape the growth and success of the Hornetsecurity Group Then apply now with
- Your CV or LinkedIn profile
- Your earliest starting date and your salary expectations
Employment Type
Full Time
