Director of Account Management - Small Accounts
Director of Account Management - Small Accounts
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Job Description
Factorial is a rapidly growing HR SaaS company dedicated to revolutionizing the way small and mediumsized businesses manage their human resources. We provide an allinone platform that automates and streamlines any peoplerelated processes helping businesses scale efficiently. We are looking for a dynamic and resultsoriented **Director of Account Management Small Accounts to lead and scale our account management strategy for the smaller clients in our portfolio. This role is pivotal in driving customer engagement retention and expansion within this key segment which represents **50 of our companys customer volume . The ideal candidate will have a proven track record in managing **longtail/small accounts fostering engagement among smaller clients and implementing scalable communication flows. This role requires a strong commercial mindset that can combine a **farmer/hunter approach at scale a passion for automation and a datadriven decisionmaking mentality.**Key Responsibilities:
- **Lead and scale the Small Accounts team ensuring high performance and customer engagement.
- **Recruit and onboard new team members driving excellence in hiring and talent development.
- **Own the business strategy for small accounts ensuring revenue growth and retention while leveraging automation and scalable processes.
- **Develop and execute datadriven account management strategies ensuring optimized customer engagement upselling and renewals.
- **Collaborate with crossfunctional teams (Sales Product Marketing Support amongst others) to enhance customer experience and ensure seamless communication flows and processes.
- **Leverage automation tools and innovative strategies to efficiently manage and nurture small accounts at scale.
- **Drive business growth by increasing expansion revenue and reducing churn across the small accounts segment.
**Requirements:
- **Proven experience in a similar role managing longtail or small accounts within a SaaS or subscriptionbased business.
- **Strong commercial acumen with a balance of **farmer and hunter skills.
- **Leadership experience managing teams of 1530 people with a demonstrated ability to hire train and scale highperforming teams.
- **Excellent recruitment skills with experience hiring at scale.
- **Datadriven mindset with strong analytical skills and experience leveraging data to optimise account management strategies.
- **Knowledge and experience in automation and customer communication flows ensuring scalable and efficient engagement with small accounts.
- Strong collaboration and stakeholder management skills.
- Experience in a global or multiregional SaaS company is a plus.
**Why Join Factorial
- Be part of a fastgrowing company revolutionizing SMBs segment.
- Lead and shape a strategic business segment with a direct impact on company revenue reporting directly to the VP of Customer Experience.
- Work in a highly dynamic innovative and collaborative environment.
- Competitive salary with performancebased incentives.If you are a strategic and datadriven leader with a passion for scaling small account engagement we want to hear from you!
Employment Type
Full Time
