Tech Support Identity Access Mgmt
Tech Support Identity Access Mgmt
Posted on :
28-03-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Customer Assistance: Assist customers with POC setups product deployment and postimplementation support to ensure smooth adoption and optimal performance of IAM solutions.
- Issue Resolution: Manage support cases endtoend troubleshoot technical issues and provide effective resolutions within established SLAs.
- Advanced Troubleshooting: Analyze logs utilize debugging tools and replicate customer environments to diagnose and resolve complex issues.
- Collaboration: Work closely with crossfunctional teams including engineering and customer success teams to resolve escalated issues and improve the customer experience.
- Documentation: Contribute to the creation and maintenance of support knowledge bases technical documentation and solution guides
- Proactive Support: Monitor and address potential customer challenges proactively enhancing system performance and reliability.
- Technical Expertise: Stay up to date with IAM technologies including SAML OAuth OpenID Connect LDAP MFA and SSO.
Automation: Develop and maintain scripts or automation tools as required to streamline support deployment and troubleshooting processes
Qualifications
- Educational Background: Bachelors degree in Computer Science IT or a related field.
Experience: 5 years in technical support roles preferably within the IAM domain.
ldap,troubleshooting,oauth,technical support,scripting,debugging tools,automation,sso,openid connect,iam technologies,saml,iam
Employment Type
Full Time
Key Skills
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