Group Director CX Strategy
Group Director CX Strategy
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1 Vacancy
Job Description
What Does a Group Director CX Strategy Do
EVERSANA Intouch is looking for a Group Director CX Strategya unique individual who is experienced in creating customer engagement in the moments that matter while leading a team across books of business. Our CX Strategy team develops personalized crosschannel solutions with the individual in mind. Based on client business objectives we meet patient and physician needs by delivering timely relevant experienceswith the goal of building enduring customer relationships.
The experiences we create are datadriven so we are looking for innovative thinkers who are passionate about data. Group Directors are experts in digital channels and find opportunities to integrate new channels and drive innovation. Our solutions are grounded in technology so an affinity for tech is a must. The Group Director CX Strategy will be responsible for the overarching strategic direction of their portfolio guiding a CX strategy team at varied levels. Group Directors also understand how our team of experts comes together to create advanced experiences and develop strong external and internal relationships.
Qualifications :
What Are We Looking For
- Bachelors degree or equivalent education plus professional experience required
- Ten or more years of digital/multichannel CX strategy experience
- Guide a team in development of large personalized omnichannel experiences
- Develop thoughtful innovative solutions founded in research and data
- Establish and grow vital internal and client relationships
- Embrace our methodology and process to ensure efficiency quality and growth
- Embody the spirit of collaboration across SMEs
- Understand financials for business portfolio and CX utilization
- Participate in new business work to help showcase our CX strategy capabilities
- Craft and articulately present CX experiences based on strategy insights and data
- Strong communication presentation and interpersonal skills
- Proven leadership skills (both team building and the ability to lead crossfunctional teams)
- Basic understanding of marketing cloud platforms
- Previous experience in pharmaceutical or healthcare marketing is highly desirable
Additional Information :
OUR CULTURAL BELIEFS:
Patient Minded I act with the patients best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone anywhere anytime to achieve results.
Communication Matters I speak up to create transparent thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $139000 to $205700 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience other jobrelated qualifications/skills and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.
Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited emails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
